Lloyds TSB Customer Service

We take pride in looking after our customers and providing an exceptional customer service. We do want to know if you’re unhappy with anything, so please let us know, and we’ll do everything in our power to put it right. Contact us to learn more.

Our Commitment to our Customers
We're proud to be the only bank in the UK to achieve the Louder than Words Chartermark from the Royal National Institute for Deaf People (RNID).  This award is for best practice for services to people who are deaf or hard of hearing. All of our staff in branches, contact centres, business banking, card operations and head office have been trained in deaf awareness to offer everyone easier access to our services.
Click here for more information on the RNID 'Louder than Words' Charter.

Our staff on the end of the phone
We have contact centres across the UK. We’re continuously striving to provide a great service. We’re also dedicated to giving our staff flexible shift patterns, and we encourage a happy and safe working environment.

Our work in the community

Lloyds TSB Foundations
Did you know that we support local communities all over the UK through our four independent Foundations?