Access to branches and Cashpoint facilities

Access to branches

• all of our new and refurbished buildings are designed with the needs of customers in mind. At least one of the following will be available in all branches; a counter position installed with a hearing induction loop; a counter at a lower level; a ground floor interview room accessible for wheelchair users

• the layout and signage in our refurbished branches are designed with the greatest colour contrast, to help partially sighted customers find their way

• where branches have split level banking we provide internal ramps or wheelchair lifts

Cashpoint® facilities

• most of the Lloyds TSB Cashpoints nationwide include features recommended by The Royal National Institute for the Blind (RNIB)

  for example:

  - audible tone prompts after each key depression to make withdrawals easier

  - raised dot on the ‘5’ key to assist in the orientation of the keypad

  - moving graphics are kept to a minimum

• one in five Lloyds TSB branches nationally have a Cashpoint machine with card inserts lower than the manufacturer's recommended height. They can be found alongside other Cashpoints at our larger branches

• if you would like help in using our Cashpoint services – please ask a member of staff who will be able to show you a special demonstration facility