all of our new and refurbished buildings are designed with the needs of customers in mind. At least one of the following will be available in all branches; a counter position installed with a hearing induction loop; a counter at a lower level; a ground floor interview room accessible for wheelchair users
the layout and signage in our refurbished branches are designed with the greatest colour contrast, to help partially sighted customers find their way
where branches have split level banking we provide internal ramps or wheelchair lifts
Cashpoint® facilities
most of the Lloyds TSB Cashpoints® nationwide include features recommended by The Royal National Institute for the Blind (RNIB)
for example:
- audible tone prompts after each key depression to make withdrawals easier
- raised dot on the ‘5’ key to assist in the orientation of the keypad
- moving graphics are kept to a minimum
one in five Lloyds TSB branches nationally have a Cashpoint® machine with card inserts lower than the manufacturer's recommended height. They can be found alongside other Cashpoints® at our larger branches
if you would like help in using our Cashpoint® services – please ask a member of staff who will be able to show you a special demonstration facility
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