Services for customers with visual and hearing impairments
Services for customers with visual impairments:
- large print statements,
- braille statements,
- a correspondence service that allows us to send letters in braille, or large print,
- templates that make it easier to write cheques, and help you write addresses and sign plastic cards,
- note gauge that tells you at a touch which bank note is which, based on note size,
- a large print cheque book,
- a range of audio tape and large print brochures are also available - please contact your branch for further details. Staff will be happy to talk through the brochures with you.
Services for customers with hearing impairments:
- hearing induction loop systems are provided in all our branches, to help customers with hearing impairments. The majority of our branches have these loops installed at the counter or at the enquiries desk,
- we can provide Royal National Institute for the Deaf (RNID) registered signers free of charge. The RNID normally needs two weeks' notice to arrange this - please ask your branch to do this for you,
- you can also use fax machines to contact your branch - although some instructions may not be acceptable by fax and will require you to write to the branch,
- you can contact us via RNID Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through RNID Typetalk, please tell us when you call,
- you can contact us using our textphone numbers.
Lloyds TSB Branch network, business banking, card operations and head office have been awarded the RNID Chartermark, click here for more information on the RNID 'Louder than Words' Charter.
