If you’re deaf or have problems with your speech, you can use a textphone instead of a voice telephone. Unlike a standard telephone, a textphone has a keyboard and a display screen. Instead of speaking into a telephone mouthpiece, you type what you want to say using the keyboard.
You can only use the textphone service with a textphone – it isn’t compatible with standard telephones or mobile phones.
|Type of query||Phoning from the UK||Phoning from overseas||Availability|
|Personal account||0845 300 2281, or
0845 300 2283, or
0845 300 2284
|+44 173 3347 500||24 hours a day|
|Business account||0845 601 6909||+44 173 3347 500||8am-5pm, Mon-Fri|
|Help with Internet Banking registration||0845 300 2293||+44 173 3347 515||7am-10pm, Mon-Fri
|For technical questions with Internet Banking||Try online help or call 0845 300 2280||+44 173 3347 515||7am-10pm, Mon-Fri
|For Online Banking security questions||Try our Security section or call 0845 300 2280||+44 173 3347 515||7am-10pm, Mon-Fri
|Lost or stolen cards||0800 056 3874||+44 170 2460 579||24 hours a day|
Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority except for lending where we are licensed by The Office of Fair Trading. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.
If your non savings income is less than your personal allowance you may qualify for the 10% savings tax rate, we will still pay your interest net of tax (with income tax taken off - currently 20%). If you think that this may apply to you, you should complete HMRC form R40, available on HMRC website or your tax office.
Lloyds TSB Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds TSB Scotland plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC 95237.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
PhoneBank® is a registered trademark of Lloyds TSB Bank plc.