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Text message services

Keep track of your money, wherever you are

Manage your accounts and keep an eye on your balances with Text Alerts and text requests.

After June 3 2013 we will be making changes to our Text Alert service, and will no longer be providing Balance Requests and Credit Card Statement Alerts.

For full details of the new service please visit the Terms and Conditions.

 

Limit Alerts

We’ll send you a text when you’re getting close to or over your account limit. If you do go over the limit, you have until 3.30pm (UK time) that day to arrange a planned overdraft or to pay in enough money to cover all your payments.

 

Balance Alerts

High and Low Balance Alerts

You can set your own limits. High Balance Alerts will let you know when it’s time to move excess money into a savings account. Low Balance Alerts will help make sure you always have enough money in your account for the things you want to do.

Weekly Balance Alerts

Receive a weekly text with your balance and the last six transactions of the week. You’ll get to set the weekday and time you want your alert to arrive.

 

Credit Card Alerts

If you're registered for Text Alerts and also have a Lloyds TSB credit card, we'll send you a text to let you know that your credit card statement is on its way. We'll also text you to confirm that your payment has been applied to your account.

 

 

Overseas Transaction Alerts

For added security when your Visa debit card is used abroad, we'll text to tell you whether it was a purchase or withdrawal from a cash machine. This should make it easier for you to spot any fraudulent transactions on your account and give you time to tell us about them.

Online

Log on to Internet Banking, select ‘Mobile Banking’ and follow the instructions on the screen.

Not registered for Internet Banking? Sign up now

 

Under 16 years old?

If you’re between 11 and 15 years old with an Under 19s Account, you can apply for our Weekly Balance Alerts and Overseas Transaction Alerts. To register, visit your nearest branch with a parent or guardian.

By text (Limit Alerts only)

Send a text to 61119 with REG (space) your sort code (space) then your account number. It should look like: ‘REG 123456 12345678’.

We’ll reply asking for the last 4 digits of your debit card as your activation code. You’ll need to reply:

ACT (space) then the last 4 digits from the front of your debit card. For example: ‘ACT 6789’.

By phone

 0845 3 000 000

We're open 24/7*

At your local branch

Order requests

Order a replacement PIN, a cheque book or a paying-in book from your mobile. It’s faster and easier than visiting a branch, and will only be charged at your standard network rate.

You don’t need to register for Text Alerts to place an Order Request. Follow the instructions below and we’ll send you a message back to let you know we’ve received it.

1. Send a text to 61119

2. Include these details:

  • To order a replacement PIN: PIN (space) your 15 or 16-digit card number. For example: ‘PIN 5521570108000085’.
  • To order a cheque book: CHQ (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘CHQ 123456 12345678’.
  • To order a paying-in book: PIB (space) your 6-digit sort code (space) your 8-digit account number. For example: ‘PIB 123456 12345678’.

If we have any questions about your order we’ll send you a message asking you to resend the details.

You should receive your PIN to your home address within four working days. If you haven’t received anything from us within that time, please call us on 0845 3000 000. For credit card PIN orders, call 0845 606 2172 or +44 1702 278 272 if you’re overseas.

Please note that if you change the PIN on one of your Avios Duo cards, the change will not automatically apply to the other. You will need to change the second card in exactly the same way.

Balance requests

Get your balance and last six transactions by text, 24/7*.

To request your balance by text, you need to register for Limit Alerts or High and Low Balance Alerts first. To register, you’ll need a Lloyds TSB debit card. Also, the mobile number you’re using has to match the number we have on file for you. You’ll find registration instructions further down this page.

Once you’ve registered a current account, you can request your balance anytime:

 Text “BAL” followed by a space and the last four digits of your account number to 62229

You will need to wait 24 hours after registering for Balance Requests before making a request. Receiving your balance is free, but any text you send will be charged at your standard network rate.

 

Important legal information

 

Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority except for lending where we are licensed by The Office of Fair Trading. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Lloyds TSB Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds TSB Scotland plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237.

We don't charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Text Alerts are available to personal account customers aged 16 and over. Customers aged 11-15 with an Under 19s account can apply for Weekly Balance Alerts and Overseas Transaction Alerts by registering in branch with their parent/guardian. Terms and conditions apply to these services.

*Not all PhoneBank services are available 24 hours a day, 7 days a week. Please speak to an advisor for more information.