What documentation will I need to provide to you to close any accounts you hold?
Can Standing Orders & Direct Debit payments continue from a sole account?
What can be paid out of an account prior to Grant of Probate/Letters of Administration being obtained?
What credits can be accepted into the account?
What happens if family/Executors live abroad?
What happens with Lloyds TSB overdrafts and loans?
Is Grant of Probate required before the will can be released, if the will is the only item held in Safe Custody by Lloyds TSB?
When does the bank require sight of a Grant of Probate?
When can I expect a response from Lloyds TSB?
What happens to joint accounts?
What happens to the marketing letters that are sent?
Where do I write to?
What proof of identity can I use?
What documentation will I need to provide to you to close any accounts you hold?
Please refer here to our ‘Checklist of what you need to do’ and ‘Notifying us’ pages.
Can Standing Orders & Direct Debit payments continue from a sole account?
No, the account will be blocked from the date of notification of the death. Any Standing Orders & Direct Debits will be returned unpaid.
What can be paid out of an account prior to Grant of Probate/Letters of Administration being obtained?
The following items can be paid for from the account prior to Grant of Probate/Letters of Administration being obtained: Funeral Bill, Probate fees, Inheritance Tax, provided the request comes from either the next of kin, the executors or the solicitors dealing with the estate.
If there is a dispute within the family over the estate, the Grant of Probate will need to be verified by the branch irrespective of the value.
In some cases we can also settle the invoice for the memorial/headstone, this requires the specific authority of the next of kin or executors.
What credits can be accepted into the account?
Dividends & interest payments will continue to be credited to the account. Any other credits will be returned to the originator.
What happens if family/Executors live abroad?
All cases must be sent to the Estate Settlement Unit (ESU). The ESU will contact the family/executors to ask that they complete and return the Deceased Customer Claim Form 1721 along with identification, which has been certified by a Solicitor/Notary Public. An International Money Mover form is also sent to the family/executors, for completion & return.
What happens with Lloyds TSB overdrafts and loans?
If the loan or overdraft is insured the debt ‘could’ be repaid by the insurance. If uninsured the debt is a liability on the estate and we will write to the next of kin/ executor to discuss repayment.
Is Grant of Probate required before the will can be released, if the will is the only item held in Safe Custody by Lloyds TSB?
No, the will can be released to the executors named in the will. A copy of the will must be taken before it is released as it will be needed by Lloyds TSB.
When does the bank require sight of a Grant of Probate?
The bank requires Grant of Probate when the total credit balances as at the date of death exceed £15,000 or the deceased customer held a Safe Custody facility with the bank, except when the will is the only item stored in Safe Custody, in which case it can be released to the executors.
When can I expect a response from Lloyds TSB?
Our aim is to communicate any information that we have either requested or been sent within five working days.
What happens to joint accounts?
We will convert a joint account into a sole account and issue new cheque book and cards etc.
What happens to the marketing letters that are sent?
We will put a stop on all marketing but this may continue for a few weeks as some correspondence may already be prepared for mailing.
What proof of identity can I use?
You can use the following documents as proof of identity:
Customers from the following countries can use their passport with a valid Visa as an acceptable form of identity:
If you cannot provide one of the above, you will need to produce one document as proof of your identity and an additional document as proof of your address as follows:
Proof of identity
Proof of address
