If you already have a Lloyds TSB account, then this page will give you all the useful telephone numbers you need.
0800 096 9779
Lines are open 7am-10pm Monday-Friday and 8am-6pm on weekends
0845 300 6699
Use this tool to carry out a wide range of tasks, from ordering a new cheque book to ordering a new PIN for your debit or credit card.
Access and manage your accounts 24 hours a day, 7 days a week with PhoneBank®, our easy-to-use Telephone Banking service.
Call PhoneBank at any time on 0845 3000 000.
If you prefer not to use our 0845 number, you can also call us on 01733 347 007.
If you need to call PhoneBank from abroad, call 00 44 1733 347 007 .
For your business accounts, call 0845 072 5555. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday.
Textphone numbers
If you have problems with speech or are deaf, you can contact us using a textphone.
See our textphone numbers
If you have a query about using Internet Banking, call us on 0845 3000 116. Lines are open 7am-10pm Monday-Friday and 8am-6pm on weekends.
If prefer not to use our 0845 number, you can also call us on 01733 232030.
If you need to call us from abroad, call +44 (0)1733 232030.
If your Lloyds TSB credit or debit card has been lost or stolen, call us on 0800 096 9779 or +44 (0) 1702 278 270 from abroad. Lines are open 24/7.
| Type of query | Phoning from the UK | Phoning from overseas | Line opening hours |
|---|---|---|---|
| Lost or stolen cards | 0800 096 9779 | +44 1702 278 270 | 24 hours a day |
| Credit card enquiries | 0845 606 2172 | +44 1702 278 272 | 24 hours a day |
| Recent application enquiries | 0845 603 7239 | N/A | Mon-Fri, 9am-5pm |
| Textphone – Customer service (if you have problems with speech or are deaf) | 0845 603 7276 | N/A | 24 hours a day |
| Balance Transfer | 0845 606 2172 | +44 1702 278 272 | 24 hours a day |
| Payment Protection Cover Claims | 0845 602 4543 | N/A | Mon-Fri, 9am-5pm Sat, 9am-2pm |
| Avios information | 0844 493 3350 |
N/A | Mon-Fri, 8am-6pm |
| Lloyds TSB Private Banking | 0844 493 3350 | N/A | Mon-Fri, 8am-6pm Sat, 9am-2pm |
| Trustcard Plus | 0845 603 7132 |
N/A | Mon-Fri, 8am-6pm |
| Holiday Money Hotline | 0845 300 1160 | N/A | Mon-Fri 8am-6pm |
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
For 0800, 0844 and 0845 numbers call costs may vary depending on your service provider.
You can contact us via Action on Hearing Loss (formerly RNID) using Action on Hearing Loss (formerly RNID) Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through Action on Hearing Loss (formerly RNID) Typetalk, please tell us when you call.
The textphone service isn’t compatible with standard telephones or mobile phones.
If you have an Added Value Account with us and have a query about one of the benefits that come with it (including travel insurance and breakdown cover) call us on:
| Service | Phone number | Line opening hours |
|---|---|---|
| Commission free travel money | 0845 300 1160 | Mon-Fri, 9am-5pm |
| Travel Insurance | 0800 731 4044 | 24 hours a day |
| Lost and stolen travellers cheques | 0845 300 0000 +44 1702 278 270 from overseas |
24 hours a day |
| Visa debit cards lost or stolen overseas | 0800 096 9779 +44 1702 278 270 from overseas |
24 hours a day |
| Visa debit card PIN declined or transactions you don’t recognise | 0845 300 3000 +44 1733 347 008 from overseas (calls are charged according to the telephone service provider’s published tariff) |
24 hours a day |
| Lost or stolen credit cards | 0800 096 9779 +44 1702 278 270 from overseas |
24 hours a day |
| Emergency cash abroad (this depends on availability of funds in your account) | 0845 300 0000 +44 1702 278 270 (from overseas) |
To arrange an appointment with a Financial Adviser, call us on 0800 015 0029.
Lines are open 8am-8pm Monday to Friday and 8am-4pm Saturday.
If you’re not happy with our products or service, let us know.
We'd like to put things right. Contact us by coming into one of our branches, calling us, letting us know online or writing to us
Find out how to complain about Payment Protection Insurance (PPI).
Come into branch
Come and see us in any of our branches to talk to a member of the team.
Call us
Call us 24 hours a day 7 days a week on 0845 3 000 000 where we also resolve 90% of complaints there and then. If you have a hearing impairment you can use textphone number 0845 300 2283. You need specialised equipment to use this service. If you’re calling from outside the UK call us on +44 1733 347 007.
Complain online
Submit a complaint using our online form . You can also tell us the time of day that suits you and we'll call you back.
For security reasons, we can’t discuss your accounts by email, so please make sure you include a phone number we can reach you on in your form.
Please do not use this form to submit a query or complaint about Payment Protection Insurance. How to submit a PPI complaint.
Write to us
Complaints sent in writing will take longer to reach us than if you choose any of the options listed above. Please make sure you include a phone number in your letter so that we can call you.
If you still prefer to write to us, please send your complaint to: Lloyds TSB, Customer Services, BX1 1LT.
Contact your Relationship Manager
Call us direct
Call our business complaints line on 0845 072 5555. We're open 8am - 8pm Monday - Friday and 9am - 1pm Saturday. If you have a hearing impairment you can use textphone number 0845601 6909. If you’re calling from outside the UK call us on +44 1733 347 338
We will treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company (CMC).
You don't need to use a CMC and they will typically charge an upfront fee or take a proportion of any compensation you may be due. By coming directly to us you will not be disadvantaged.
Financial Ombudsman Service
If you are still dissatisfied with the final response, you can ask the Financial Ombudsman Service to look at your complaint. They will not look at the case if you haven’t tried to resolve the matter with us directly first or if we haven’t issued our ‘Final Response.’
They will take it if we have taken more than 8 weeks to issue this response.
We hope you won't need to contact the Financial Ombudsman Service but if you do, please find their contact details below:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 08450 80 18 00
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.
Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority except for lending where we are licensed by The Office of Fair Trading. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.
Lloyds TSB Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds TSB Scotland plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237.
Calls may be monitored and recorded.
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