You can use a textphone instead of a voice telephone if you are deaf or if you have problems with your speech. Unlike a standard telephone, a textphone has a keyboard and a display screen. Instead of speaking into a telephone mouthpiece, you type what you want to say using the keyboard.
Please note the textphone service is not compatible with standard telephones or mobile phones.
Type of query | Phoning from UK | Phoning from Overseas | Availability |
|---|---|---|---|
Personal account | 0845 3002281 & 0845 3002283 & 0845 3002284 | +44 163 360 8333 | 24 hours a day |
Business account | 0845 601 6909 | +44 138 457 5191 | 8am-5pm, Mon-Fri |
Help with Internet banking registration | 0845 300 2293 | +44 163 368 8345 | 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun |
For technical questions with Internet banking | try online help or call 0845 300 2280 | +44 141 618 9344 | 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun |
For Internet banking security questions | try view the security section or call 0845 300 2280 | +44 141 618 9344 | 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun |
Lost or stolen cards | 0800 056 3874 | - | 24 hours a day |
