Before calling, why not try and get an instant answer from our online help centre.
Type of query | Phoning from UK | Phoning from Overseas | Availability |
|---|---|---|---|
Personal account questions | 0845 3 000 000 | +44 1733 347 007 | 24 hours a day |
Business account questions | 0845 072 5555 | +44 1392 899 091 | 8am-8pm, Mon-Fri; 9am-1pm on Saturdays |
Help with Internet banking registration | 0845 3000 135 | +44 1633 759 437 | 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun |
For technical questions with Internet banking | try online help or call 0845 3000 116 | +44 207 649 9437 | 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun |
For Internet banking security questions | try view the security section or call 0845 3000 116 | +44 207 649 9437 | 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun |
Lost or stolen cards | 0800 096 9779 | +44 1702 278 270 | 24 hours a day |
Lost or stolen cards (for customers with Sentinel® card protection) | 0800 414 717 | +44 2392 652 222 | 24 hours a day |
Emergency cash when abroad | - | +44 1702 278 270 | 24 hours a day |
Emergency cash when abroad (for customers with Sentinel® card protection) | - | +44 2392 652 222 | 24 hours a day |
Lost or stolen travellers cheques | - | +44 1273 571 600 | 24 hours a day |
Emergency assistance with travel insurance | 01633 815 819 | +44 1633 815 819 | 24 hours a day |
Please note, for 0845 numbers call costs may vary dependent on your service provider.
You can contact us via RNID Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through RNID Typetalk, please tell us when you call.
You can use a textphone instead of a voice telephone if you are deaf or if you have problems with your speech. Please note the textphone service is not compatible with standard telephones or mobile phones.
