Our top FAQ's:
How do I change my address?
How do I contact you from overseas?
What do I do if I have lost my cards?
Get help when you need it and information on our products and services just by giving us a call. Please use this option if you have a query that needs our immediate attention.
Call Phonebank® to speak to us 24/7 on 0845 3 000 000.
If you need to call us from abroad, or prefer not to use our 0845 number, you can also call PhoneBank on 01733 347 007.
Why not use our Self-Service form to order a cheque-book, a new PIN for your credit card, or maybe a statement for your mortgage?
Find your nearest Lloyds TSB branch.
You can also book a free 45 minute personal review with one of our Personal Account Managers at your local branch to see if we can make your money work harder.
You can write to us at: Lloyds TSB Bank plc, BX1 1LT.
This address can also be used to pay cheques into your account by post with a completed Bank Giro Credit slip. For your security, please don’t send us cash by post. Please note that we are not responsible if we do not get the payment, so we recommend that you keep a note of what you’ve sent to us in case of any subsequent queries.
Lloyds TSB may send you emails from time to time. We will never send an email asking for your security information or logon details, or direct you to a web page that asks for this information.
If you have received an email that appears to be from Lloyds TSB and you suspect it could be fraudulent, please forward a copy to
emailscams@lloydstsb.co.uk
This information will be used to help reduce online fraud.
If you are moving home, you can download a change of address form * and send it completed to Lloyds TSB, Box 1, BX1 1LT or else drop into your branch to have your address updated in real time.
We do our utmost to provide the highest quality products and levels of customer service. However, if we ever fall short of the standards you expect, we’d like to know about it so we can prevent it happening again. Our complaints procedure tells you how to make a complaint and the actions you can expect from us.
Information on how we can help if you are finding it difficult to meet your financial commitments.
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