Type of query | Phoning from the UK | Phoning from overseas | Line opening hours |
|---|---|---|---|
Lost or stolen cards | 0800 096 9779 | +44 1702 278 270 | 24 hours a day |
Lost or stolen cards (for customers with Sentinel® Gold card protection) | 0800 414 717 | +44 2392 652 222 | 24 hours a day |
Credit card enquiries | 0845 606 2172 | +44 1702 278 272 | 24 hours a day |
Textphone - Customer Services (if you have a hearing or speech impairment) | 0845 603 7276 | - | 24 hours a day |
Textphone - Lost & stolen cards (if you have a hearing or speech impairment) | 0800 056 3874 | - | Mon-Fri: 8am-10pm Sat: 9am-5pm |
Balance Transfer | 0845 606 2175 | +44 1702 278 272 | 24 hours a day |
Payment Protection Cover Claims | 01903 823 603 | +44 1903 823 603 | Mon-Fri: 8am-6pm Sat: 9am-12:30pm |
Payment Protection Cover Enquiries | 01903 230 599 | +44 1903 230 599 | Mon-Fri: 8am-6pm Sat: 9am-12:30pm |
Airmiles information | 0844 493 3350 | - | Mon-Fri: 8am-6pm Sat: 9am-2pm |
Lloyds TSB Private Banking (Airport Lounge Access) | 0845 606 2175 | +44 1702 278 272 | 24 hours a day |
Trustcard Plus (Points Line) | 0845 603 7132
| - | Mon-Fri: 8am-6pm Sat: 9am-2pm (not Bank Holidays) |
Holiday Money Hotline (foreign exchange and travellers cheque orders with your credit card) | 0845 300 1160 | - | Mon-Fri: 8am-6pm |
Don't forget, we may have the answer in our Frequently Asked Questions or Online Help. Plus you can always drop into your local branch.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
Please note for 0800, 0844 and 0845 numbers call costs may vary dependent on your service provider.
You can contact us via RNID Typetalk on any of our telephone numbers. If you need to be called back and would like us to call you through RNID Typetalk, please tell us when you call.
Please note the textphone service is not compatible with standard telephones or mobile phones.
