Added Value Accounts - Home Emergency Cover

As a Premier Account customer you get free access to a 24 hour call-out service to help you sort out domestic emergencies at home* - a blocked drain, damaged roof, or a failure of household services such as electricity, hot water or central heating system.

Under our Home Emergency Cover we will arrange for reliable trades people to be sent to your home to deal with those household emergencies.

Emergencies must be reported within 24 hours of discovery:

• 24/7 helpline,
• network of approved trades people covering whole of UK,
• cover for call-out charges, labour and parts and material up to the value of £1,000 per claim,
• there is no excess charge and no limit to the number of claims you can make,
• cover for overnight accommodation including transport (up to £250 per family) if you are unable to remain in your house,
• quick service – a tradesman will aim to contact you within an hour to arrange an appointment and arrive within four hours** (for boiler related emergencies we aim to have a tradesman arrive within 24 hours),
• we settle bills directly with the supplier on your behalf,
• there is no need to renew your policy every year; you’re covered for as long as you have a Premier account.

View Home Emergency Cover important information.

Things you need to know

• Emergencies must be reported within 24 hours of discovery.
• You must maintain your primary heating system annually.
• Central heating is covered from 1 October to 30 April (inclusive).
• Emergencies outside your home are not covered.
• This policy does not cover routine servicing and maintenance.
• Your home is not covered if it is unoccupied for more than 30 days.

Who to call in an emergency

In a domestic emergency which threatens your house or health and safety please call the Home Emergency helpline within 24 hours on 0845 0700 524
24 hours a day, 7 days a week.