
As a Premier Account customer you get free access to a 24 hour call-out service to help you sort out domestic emergencies at home* - a blocked drain, damaged roof, or a failure of household services such as electricity, hot water or central heating system.
Under our Home Emergency Cover we will arrange for reliable trades people to be sent to your home to deal with those household emergencies.
Emergencies must be reported within 24 hours of discovery:
View Home Emergency Cover important information.
In a domestic emergency which threatens your house or health and safety please call the Home Emergency helpline within 24 hours on 0845 0700 524
24 hours a day, 7 days a week.
* Home Emergency Cover is only available to Premier customers who are UK residents.
** This is a guide only as traffic and other conditions cannot be foreseen.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.