Added Value Accounts - Home Emergency Cover

As a Premier customer you get free access to a  24 hour call-out service to help you cope with domestic emergencies at home*.

There may be times when you need a little extra help to cope with an emergency in your home – a blocked drain, damaged roof, or a failure of household services such as electricity, hot water or central heating system. Under our Home Emergency Cover we will arrange for reliable trades people to be sent to your home to help with these emergencies:

• 24/7 helpline,
• network of approved trades people covering whole of UK,
• cover for call-out charges, labour and parts and material up to the value of £1,000 per claim,
• there is no excess charge and no limit to the number of claims you can make,
• cover for overnight accommodation including transport (up to £250 per family) if you are unable to remain in your house,
• quick service – a tradesman will aim to contact you within an hour to arrange an appointment and arrive within four hours** (for boiler related emergencies we aim to have a tradesman arrive within 24 hours),
• we settle bills directly with the supplier on your behalf,
• there is no need to renew your policy every year; you’re covered for as long as you have a Premier account.

View Home Emergency Cover important information.

If you need help

In a domestic emergency which threatens your house or health and safety just call the 24/7 helpline on 0845 0700 524.
Tell us your full name and Lloyds TSB Premier membership number, and what happened, and we will provide access the appropriate emergency support services.