As a Silver, Gold, Platinum or Premier customer, you don't have to worry - your mobile phone is covered in the UK and abroad for loss, theft, damage (including accidental), electrical or mechanical breakdown and airtime abuse.
Your mobile phone insurance will include:
Mobile phone insurance | ||||
|---|---|---|---|---|
Loss | Yes | Yes | Yes | Yes |
Theft | Yes | Yes | Yes | Yes |
Accidental damage | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 |
Breakdown | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 |
Liquid/water damage | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 | Covers repair or replacement phone up to £2,000 |
Unauthorised airtime for contract | Up to £1,500 | Up to £1,500 | Up to £1,500 | Up to £1,500 |
Unauthorised airtime for prepay | Up to £300 | Up to £300 | Up to £450 | Up to £450 |
Accessory cover | Up to £250 | Up to £250 | Up to £250 | Up to £250 |
Excess per claim | £30 | £30 | £30 | £30 |
Claims per account in 12 month period | 2 | 2 | 2 | 2 |
International cover | Yes | Yes | Yes | Yes |
Number of phones covered: sole account | 1 | 1 | 1 | 2 |
Number of phones covered: joint account | 2 | 2 | 2 | 3 |
If you have Platinum account you have the option to cover a family member’s* phone instead of the your own.
If you have a sole Premier account you can cover up to two phones - one for the account holder and one for a family member*.
If you have a joint Premier account, we’ll cover a maximum of three phones – one for each account holder and a family member*.
Register for your mobile phone insurance by calling our Membership Services and quoting your membership number:
Silver Membership Services: 08456 03 18 39
Gold Membership Services: 08458 50 50 56
Platinum Membership Services: 08458 50 53 00
Premier Membership Services: 08456 04 04 40
Your cover starts 15 days after successful registration of your phone. Please note that if you change your phone or network provider in the future, you will need to call us again with your new details, or you will not be covered.
You can also register your phone online as well as submit a claim or change your details.
* Conditions of covering a partner or family member- the partner of family member must live at the same address as the account holder and be a full time resident. Cover also extends to family members in full time education living away from home ( e.g. halls of residence).
