Save What Matters

• Backup of your contacts and calendar entries.
• Storage for up to 2Gb of your contacts, photos, music and videos.**
• Secure your data if your mobile phone is lost or stolen with our remote lock, wipe and alarm features.

All you need to do is download the Save What Matters^TM application (or app) to your mobile phone.

If you have a smart phone and lose your mobile or it’s stolen you can access the security features* on the Save What Matters^TM website to:

• Track your mobile phone’s location,
• Lock it down to stop it from being used,
• Set off an alarm on the  mobile phone itself, and
• Wipe all the data stored on the mobile phone.

Already registered?

If you have already registered for Save What Matters^TM and downloaded the app, log back on to Save What Matters^TM online to access all the data you’ve backed up. Remember, you have to go to Your Policy on our mobile phone insurance website first.

If you’ve forgotten your password, just follow the ‘forgotten password’ link and it will be emailed to you straight away.

To find out more about Save What Matters^TM and to start using it, just register or log on to our mobile phone insurance website.

You’ll need to have to hand: 

• Your mobile phone.
• Your mobile number.
• Your mobile phone make and model.

Then follow the simple steps below.

• Log into your account,
• Go to ‘my policy’ and follow the link‘enter save what matters’.
• Once at the save what matters website enters your details and follow the instructions as shown on the Save what matters website.

How long will it take?

The registration process is simple and takes only a few minutes to complete. Depending on the amount of data that you’re backing up for the first time, this may take a little while.

Register for Save What Matters

Q: How much does Save What Matters^TM cost?
A: There is no charge for Save What Matters^TM for Lloyds TSB Select, Gold, Platinum, Premier, Private Banking Premier and Mayfair AVA account holders. However, whilst we don't charge for data transfers, your Mobile network provider may (see below) so please check with them.
If you have one of these accounts, just click here to register.

Q: Will I be charged for transferring data?
A: Whilst we don't charge for data transfers your Mobile network provider may so please check with them. Data charges will be dependant on your network and how much you download and upload. If you do not have an unlimited data plan for your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted and secure Wi-Fi connection to do this.

Q: What if I don't have an unlimited data plan for my phone? Can I still back up my phone's contacts list?
A: Yes, you can back up your contacts and other data from your phone using either your carrier's data connection or using a local Wi-Fi network. If you do not have an unlimited data plan for your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted and secure Wi-Fi connection to do this. Whilst we don't charge for data transfers your Mobile network provider may so please check with them.

Q: What kind of mobile phones and information can Save What Matters^TM protect?
A: The service works with the most popular smartphones including Windows Mobile, Android, BlackBerry and even Symbian. Even if you don’t own a smartphone, we may be able to help you back up your data. Please call membership services for more information and speak to the mobile phone insurance team. The mobile backup application supports nearly every file type imaginable, including your address book, music, images, videos, documents, financial files and more.

Q: How long does the initial backup take?
A: The amount of time it takes to complete your first backup will depend on a variety of factors such as the amount of memory within the mobile phone, the processor speed of the mobile phone, your Internet connection speed and the overall amount of data to be backed up. Once a  mobile phone's data is backed up successfully, subsequent backups will be relatively brief as only new or changed files are backed up.

More Save What Matters help

Q: How do I keep my Save What Matters^TM information up to date?
A: This will depend on the type of handset you have. Subject to handset compatibility, you can synchronise your phone’s data with the Save What Matters™ website using ‘over the air’ technology available through the Save What Matters^TM app. We recommend doing this on a regular basis and by default the app will automatically backup your data every 24 hours. You can also update your Save What Matters^TM information through the My Account section of the Save What Matters^TM website. If you change your phone, or it is lost, stolen or damaged, all of your saved data can be transferred onto the new handset and you can use the Save What Matters^TM security features to remotely lock, track alarm or erase the data on your phone.

Q: Can I use Save What Matters^TM with an I-phone?
A: The iPhone* is compatible with the security features of the Save What Matters^TM service. However it can’t back-up videos, music and pictures you can use iTunes* to back up these files.

Q: Can I retrieve my data stored on Save My Numbers™?
A: Yes. Please ensure you retrieve your data from Save My Numbers^TM as soon as you can as it will not be easily retrievable once the service is fully withdrawn. If you wish to continue to back up your data you will need to register for Save What Matters™. Just click here to register.