Lloyds TSB Travel Service
Terms and Conditions
All travel services are provided by Travelcare on behalf of Lloyds TSB Bank plc, a fully licensed and bonded Travel Agency. Travelcare is a retail member of ABTA A1926, holds an ATOL 1595 licence and is accredited by IATA.
Your Lloyds TSB Travel Service is a telephone and internet travel booking service which enables customers to book a complete selection of holiday packages, tours and cruises, tickets for scheduled airline flights, tickets for any
charter airline flights offered to the public, hotel accommodation and car hire. Many special, short-notice, late deal holidays are available and the Lloyds TSB Travel Service will endeavour to offer the lowest official IATA scheduled airfare available at the time of booking. Lloyds TSB Travel Service customers will receive 6.5% discount off the base price of the travel at the time of booking (excluding scheduled airline flights, low cost and direct-sell operators).
Lloyds TSB Travel Service reserves the right to add or withdraw operators and/or products from this service at its own discretion. Discounts cannot be combined with any other offer or promotion. To obtain the discount, the current account holder must be resident in the UK and included in the travelling party to which the travel costs attach and the travel must be booked through the Travel Service.
Lloyds TSB Travel Service is operated by Travelcare who simply acts as your agent in arranging your travel.
Accordingly, any contract for the purchase of travel is between you and your chosen tour operator/holiday provider.
However, should you have any disputes or complaints with the tour operator, Travelcare will liaise with them on your behalf to attempt to resolve the situation. Tour operator terms and conditions will apply in the event of a cancellation.
Relevant tour operator terms and conditions will be forwarded to the customer with their booking confirmation and invoice. Cancellations must be made in writing.
Your booking can usually be confirmed instantly when you pay for your holiday arrangements by credit or debit card.
Please note a 2% handling fee (to a maximum of £30) will be levied on all credit card transactions. If you choose to pay by cheque, your holiday arrangements will be confirmed once the payment has cleared. When you are ready to
make a booking, you will be advised of the deposit required. However, if there are less than 10 weeks before the departure date, full payment will be required at the time of booking. Please note that payment in full may also be required on certain restricted scheduled flight deals where cancellation charges apply. After you have made a booking, you will receive an official confirmation and an invoice for the remaining balance within a few days thereafter. Tickets and itineraries are sent to you approximately 1-2 weeks before departure. However, for last minute holidays and flights you will have to collect your tickets at the departure airport. There is no limit to the number of times you may book travel through the Lloyds TSB Travel Service.
Booking Exclusions
Any reservations which must be booked privately, i.e. which cannot be booked through any Travel Agency (and therefore
not through the Lloyds TSB Travel Service) are excluded from the service. These include:
• hotel stays and car-hire bookings of 31 days or longer
• tickets for domestic ferry journeys not originating in the home country
• accommodation such as:
– rental properties (such as privately owned apartments, flats etc)
– time-shares
– non-sleeping rooms (such as conference or meeting rooms)
– health spas and health farms which do not accept bookings through any travel agency
– hotels which do not accept bookings through any travel agency
– rooms which are part of a block held by another company for conventions, special groups and/or incentive programmes
– rooms held by companies on a semi-permanent basis for use by their employees
• certain luxury and commercial hire-vehicles
• direct sell holidays and flight operators, for example, holidays that cannot be booked through any Travel Agency
• Ceefax/Teletext holidays.
Discount Exclusions
• All bookings where the customer is not included in the travelling party to which travel costs attach.
• Low cost airlines.
• Scheduled air fares.
• Any amount in excess of the published base-price of the eligible travel, including:
– air passengers’ duty
– fuel duty
– airport tax
– any products purchased in resort direct with the tour operator
– seaport taxes
– pre-bookable ski packs and lift passes.
Booking Surcharge
A booking surcharge of £20 per person is applied to all bookings for low cost airlines and scheduled flights.
Glossary
Base Price
Holiday packages/charter flights: the cost of the package/flight, as taken from the tour operator’s or travel agent’s system/on screen price. (This does not include any discounts that are funded by the travel agent.) Brochure prices are
usually the same as the on screen/system price, where there is a difference the discount will be taken from on screen/system price. (This does not include any discounts that are funded by the travel agent.)
Travel
For the purpose of this document, this encompasses all bookings which may be made through the Lloyds TSB Travel Service, i.e. holiday packages (whether off-the-shelf or tailored), tours and cruises, scheduled airline tickets and charter airline tickets offered to the general public, hotels and car hire.
Travel Consultant
Employee of Travelcare, providers of the Lloyds TSB Travel Service who deals with the customer’s enquiries and bookings.
Holiday and Charter Flight Price Match
Price Match proposition
If you find exactly the same holiday, cruise or charter flight at a cheaper price from an independent High Street ABTA bonded travel agent, with the same operator and booking conditions, within 48 hours of receiving a quote from, or
making a booking with, the Lloyds TSB Travel Service, we will match the price, or refund the difference where you have already made your booking with the Lloyds TSB Travel Service.
Holiday Price Match conditions
The Price Match offer applies to the basic holiday prices excluding insurance. Lloyds TSB Travel Service reserves the right to require reasonable proof from the Customer that the cheaper charter flight or holiday is available (for example, a quotation slip) before the Price Match offer will apply. Where a Customer can produce evidence that they could have obtained the charter flight or holiday cheaper than they actually bought it through the Lloyds TSB Travel Service, the Lloyds TSB Travel Service shall refund the Customer the difference between the price actually paid and the cheaper deal.
Exclusions
The Price Match will not apply if the airline or holiday company has changed the details of the flight or holiday including, and not limited to, price or booking class between the date the Customer booked and the departure date, and if the terms of the Price Match as previously provided to the Customer are not met.
