If you’ve a question about your Graduate account, take a look below and see if we’ve answered it among the ones we get asked most often.
When and how can I contact you?
I already have a Lloyds TSB account and have Internet banking and PhoneBank Express. Will I have to re-register for these services if I open an account?
How long will it take to open my account?
I have a card and a cheque book for another Lloyds TSB account. Can I use these while I wait for the new ones to arrive?
Can I keep my existing Lloyds TSB account at my branch?
How quickly will I have to pay my overdraft back?
Where can I get cash out?
How do I pay into my account?
How do I find out more information about graduate loans?
How can someone transfer money into my account?
I'm abroad all summer. How can I keep an eye on my account while I'm away?
What do I do if I lose either my debit or credit card?
What happens after I finish my course?
When and how can I contact you?
Once you have opened your account, if you need to talk to someone, you can call the Student and Graduate banking team on 0845 3 000 000, visit your Lloyds TSB branch or click here to contact us.
You can check your account details by using Internet Banking, by ordering a statement at a Cashpoint®.
I already have a Lloyds TSB account and have Internet banking and PhoneBank Express. Will I have to re-register for these services if I open an account?
No, we'll do this for you automatically.
How long will it take to open my account?
Your account will be opened in around five working days. Your card, PIN and cheque book will arrive a couple of days after you've received your account number.
I have a card and a cheque book for another Lloyds TSB account. Can I use these while I wait for new ones to arrive?
Yes.
Can I still keep my existing Lloyds TSB account at my branch?
Yes, unless you have an under 19's account, in which case the branch will close the account. If you have any further queries, please refer to your branch.
How quickly will I have to pay my overdraft back?
As a student, you can have an overdraft the whole time you are studying, subject to status and application. If your account is converted to a Graduate account, you can continue with an overdraft, at the limit specified, for a further three years. After this point it will no longer be interest-free.
Where can I get cash out?
You can get cash out at any of our branches and Cashpoint® machines in the UK free of charge, as well as many others - please note that there may be a small charge at a non-Lloyds TSB cashpoint.
How do I pay into my account?
You'll be provided with some paying in slips that you can use to pay in cash or cheques at our branches or the Post Office.
How can I find out more information about graduate loans?
To find out more information about Graduate loan, click here.
How can someone transfer money into my account?
There are a number of ways that someone can transfer money into your account:
I'm abroad all summer. How can I keep an eye on my account while I'm away?
You can call us from outside the UK on +44 207 785 7654 or use our Internet Banking service, provided you are registered.
What do I do if I lose either my debit card or my credit card?
If you lose either of your cards, please call Card Services on 0800 096 9779 straight away. We can stop the card immediately and arrange for a replacement to be sent to you.
What happens after I finish my course?
After graduating, if you already have a Student account with us, your account will automatically be converted to a Graduate account.
