Switching your bank account to Lloyds TSB

• We’ve been voted most trusted bank in Britain for 8 years running***.
• We have more current account customers than any other bank**.
• Get access to one of the biggest banking networks in the UK with over 1,800 branches and 58,000 LINK cash machines (you may be charged for using non-Lloyds TSB machines).
• You can call your local branch direct.
• Access your money 24/7 via Internet Banking or PhoneBank®*.
• If you slip into the red we’ll give you a bit of time to slide out.
• Free Text Alerts to help you keep better track of your money (registration required).

• Contact your old bank to ask for a list of your direct debits and standing orders.
• Contact your employer or any other companies that make payments to your account, and ask them to redirect them into your new bank account (If you ask us to).
• Tell your service providers what your new bank account details are and ask them to start claiming your Direct Debits from your new bank account with us.
• Ask your old bank to transfer your balance and/or close your old account (If you ask us to).
• Keep you informed of how your transfer is progressing and let you know what you need to do and when.

View full details of what we’ll do.

If you have already opened an account with us and want to transfer your account from another bank, you just fill in the form and send it back to us and we’ll do the rest.

Not yet a customer? See our range of bank accounts.

More information about account switching is available from BACS on their website. Find out more (opens in a new window).

This step-by-step guide outlines how we’ll make everything as smooth and hassle-free as possible - from helping you transfer your Direct Debits and standing orders to re-directing your salary and keeping you fully informed throughout your switch to us.

First, you’ll need to complete your application form so that we can send a request to your old bank for details of the Direct Debits and standing orders you want transferred.

Before we make the move for you, our welcome team will write to you to let you know what’s going to happen and when. If you have given us your mobile number^†, we may send you a text message with information about your switch. Then, once we’ve confirmed the list of Direct Debits and standing orders with you, we’ll let your old bank and all the relevant companies - including your employer - know that you’re now banking with us.

We’ll provide them with details of your new Lloyds TSB account so you don’t have to.

Some companies may ask you to fill in a new Direct Debit mandate or your bank may ask you to return your cheque book and bank cards. In either case, it’s worth acting quickly to make sure transfers aren’t delayed or any payments missed.

We can’t guarantee that all companies we contact will change your account details, so it’s a good idea to check both your new and old account as payments become due - especially mortgage and insurance payments to check that you have funds available to cover them.

Next, we’ll contact your old bank to ask them to cancel any Direct Debits and standing orders that you’re transferring and to close your account if you ask us to - we’ll let you know the transfer date. Depending on how your old bank responds, we may need to ask you to contact them yourself.

On the transfer day, we’ll contact you to confirm everything has moved over - including any money that you had in your old account. In the rare event of any delays, we’ll let you know what they are and how we can help you sort them out. And remember; we’re here to guide you through every step of your switch to us. If there’s anything you need help with at any stage, just ask. We’ll be happy to help.

So how long will this take?

Any questions? Just call us on: 08459 303 303

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† Please note that this number will not be used for marketing purposes unless you clearly agreed for it to be used for that purpose.

Once we receive your request to switch your banking to us we aim to have your old account details moved to us within approximately 4 weeks. Timings are indicative of a typical account switching process and may vary between banks.

• We’ll contact you to let you know the process has started.
• We send notification to those that make credit payments to your account, such as employers.
• We’ll request a list of all your standing orders and direct debits from you old bank.

• We’ll check we have received your list of all your standing orders and direct debits from you old bank and if not we’ll chase for you.
• Once received we’ll set up these all up for you and ask you to check them and make sure you’re happy with these.
• If you’ve asked us to, we’ll notify your old bank of account closure and request the balance be transferred to your new account with us.
• We’ll update you on how this is all progressing.

• Your standing orders and direct debits should  now be working.
• We’ll check credit payments, such as wages, are set to your new account.
• If you’ve asked for it, your old bank should have now closed your account.
• We’ll contact you one final time to ensure everything has come across to your new account and is now ready to use.

Any questions? Just call us on: 08459 303 303

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Not sure which account is best for you? Compare our bank accounts.

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