Ordering a replacement debit card PIN by text

Lost or forgotten your debit card PIN? Ordering a replacement PIN by text is faster and easier than going to a branch or sending your request by post, plus it won’t cost you any more than your usual charge for sending a text message.

Follow the instructions below to send us your order and we’ll send you a message back to let you know we’ve received it.

1. Open a new text message in your phone.
2. Enter these details: PIN (space) your 16 digit card number, so it looks like this: PIN 5521570108000085.
3. Send the message to 61119.

If we have any questions about your order we’ll send you a message asking you to resend the details.

You should receive your order within four working days. If you haven’t received anything from us within four working days please call Card Services on 0845 3000000, 24 hours a day, 365 days a year.

Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority and signatories to the Banking Codes. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.