Protection against Fraud Loss
We use sophisticated fraud detection systems to help keep your money secure by checking the purchase activity on your account.
We react very quickly whenever we think spending patterns might indicate a potential fraud. This includes the use of an automated telephone calling service which can call you if a suspicious transaction is detected. This allows you to confirm recent transactions, or allows you to speak to one of our operators. These automated calls allow us to be proactive in our fraud protection and we will never ask you to divulge, in full, any passwords or sensitive account information. If you are ever in doubt about the authenticity of any calls or have questions about our automated calling service, please call us on 0800 096 9779 in the UK, or (+44) 1702 278 270 from abroad*.
We understand how distressing it can be to be the victim of fraud and we take our duty of helping to keep your accounts and personal details safe very seriously. If we have reason to be concerned about certain spending and cannot reach you we may ask for more security checks to be performed at the point of transaction or, exceptionally, we may stop further purchases until we are sure it is you.
To make sure we can contact you, please ensure we have your up-to-date mobile (or best contact) number by calling 0845 3 000 000.
If you are ever subjected to fraud, our expert operators will put a stop to it as soon as we are aware, as well as ensuring you are reimbursed for any losses incurred through no fault of your own. We will also send you a new card as soon as possible (usually within 48 hours).
What you can do
You can help minimise the risk of fraud by taking simple precautions.- When shopping online you should only purchase from known retailers.
- Always look out for the padlock symbol.
- Never tell anyone your PIN or internet banking login details.
- Always shred receipts and documents comprising personal information before disposing of them.
