Lloyds TSB Help Centre

Online Help

Ask us a question and get an instant answer.
Top FAQ's:
How do I report my card lost or stolen?
How do I change my address?
How do I report a suspicious email?
I don’t recognise a transaction on my statement, what do I do? 

Self-Service

Why not use our Self-Service form to order items such as:

• PINS
• Replacement cards
• Cheques and paying-in-books
• Certificates of Interest

Internet Banking

Need help with your Internet Banking? Take a look at our
interactive demo and see our step by step instructions.

Forgotten your log on details? We can get you back online.

Concerned about security? Find out what we're doing to keep you
safe online.

Helping you with your journey

Text Services: Day to day banking by text.
Credit Card queries
Complaints procedure
Tools and calculators

We have a growing range of leaflets and useful pages to guide you through your journey (these links will open in a new window):

• Helping you with your financial problems - Back on track.
• Making the big move - First Time Buyer Guide.
• Free financial health check   from the Financial Services Authority.
• What to do.... - A practical guide to help you deal with the issues that come up following someone's death.
• Phil Spencer’s move or improve guide to home improvements.