Welcome to our Help Page

Online Help

Ask us a question and get an instant answer.
Top FAQ's:
How do I report my card lost or stolen?
How do I change my address?
How do I report a suspicious email?
Bank charges update 

Self-Service

Why not use our Self-Service form to order items such as:

• PINS
• Replacement cards
• Cheques and paying-in-books
• Certificates of Interest

Bank Online

Find out how to register for Internet Banking and why not take a look at our new interactive Demo.

Do you have problems logging in? Reset your password, Memorable information or User ID.

Find out more about staying secure online.

Helping you with your journey

Text Services: Day to day banking by text.
Credit Card queries
Financial difficulties
Complaints procedure
Tools and calculators

We have a growing range of leaflets and useful pages to guide you through your journey (these links will open in a new window):

• Helping you with your financial problems - Back on track *.
• Insuring your home, your belongings and yourself - Insurance information.
• Making the big move - First Time Buyer Guide.
• Free financial health check   from the Financial Services Authority.
• What to do.... - A practical guide to help you deal with the issues that come up following someone's death.
• Phil Spencer’s move or improve guide to home improvements.