Home Solutions

Premium Waiver - Full Terms and Conditions online

Introduction

This additional benefit will be added to all new successful buildings, contents or combined buildings and contents Home Solutions Insurance policies that are purchased between 16th November and 31st January 2010, and specify a start date that falls within 60 days of purchase. This additional benefit will also be added to all Home Solutions policies that renew between 16th November and 31st January 2010.

This additional benefit is available to those who are in paid employment or in self-employment,
This additional benefit is automatically included with your policy until:
- your first annual renewal (where it was added to a new policy),
- the following renewal (where it was added to an existing policy).

This additional benefit is provided at no extra cost and will not affect your premium.

You must be made involuntarily unemployed in the 12 month period after the purchase or this renewal of your policy to benefit, and waiver requests must be made by your next annual renewal date,
This additional benefit is not available to customers in the Channel Islands, Northern Ireland and Isle of Man.

Eligibility

In order to benefit from the Premium Waiver, you must:

Be made involuntarily unemployed during the period from the date of your home insurance purchase (or date of this renewal) to your policy’s next annual renewal date,
Inform us before your next annual renewal date, that you have become involuntarily unemployed by calling us on 0845 300 2237,
Provide us with evidence of your involuntary unemployment and that you are actively seeking work. Therefore, it is important that you register at the Jobcentre,
Be the 1st or 2nd named policyholder on your Home Solutions Insurance policy schedule,
Not have caused your unemployment by any illegal or deliberate act on your part,
Not be aware of or have reasonably known about the likelihood of you becoming involuntarily unemployed, when you purchased or renewed your home insurance policy, whether you had received official notice or not.

About the Premium Waiver Benefit

The Premium Waiver applies to one period of involuntary Unemployment per household only, for either the 1st or 2nd named policyholder,
Benefiting from the Premium Waiver does not affect your No Claims Discount status and is not a home insurance claim,
This additional benefit is subject to the laws of England and Wales.

Evidence Required

To qualify for the Premium Waiver, you will be asked to provide original evidence or information from third parties, these being a completed ABI1 form provided by the Jobcentre and also:

If you are employed, a letter from your employer confirming that your unemployment was involuntary, the date your involuntary unemployment commenced and the date you were made aware of your involuntary unemployment,
If you are self-employed, proof that you have ceased trading, the date you ceased trading and declared this to HM Revenue & Customs (we will require a copy of this notification), or a letter from your accountant confirming that your company is no longer viable as an ongoing concern and the date your company ceased trading.

If you are not eligible for an ABI1 form, then alternative evidence that you are actively seeking work, as agreed by Lloyds TSB, may be accepted. We will not pay for any costs incurred in obtaining this evidence.

We will not pay for any costs that you incur in translating documents received, which are not in English. Without the required evidence, we will not be able to agree the Premium Waiver.

Monthly Payers

If you amend your home insurance policy whilst benefiting from your Premium Waiver and your premium increases as a result, you will need to pay the additional premium, which will be collected by monthly Direct Debit from the time your policy is amended.
If your premium decreases, your Direct Debit will be amended and the new reduced premium will be collected after the Premium Waiver benefit ends.

Annual Payers

If you amend your policy whilst benefiting from your Premium Waiver and your premium increases as a result, you will need to pay the additional premium at the time your policy is amended.
If your premium decreases, you will be reimbursed the overpaid premium at the time the policy is amended.

Limit to Benefits

If you return to work during the period in which your premiums are being waived, you need to let us know by calling us on 0845 300 2237. On your return to work, your Premium Waiver will end,
If you cancel your home insurance policy all benefits under the Premium Waiver will cease and all cover under your home insurance policy will end.

If you pay for your home insurance annually, we will calculate your premium refund in accordance with the terms of your home insurance policy less any amount reimbursed under the Premium Waiver over and above your entitlement.

How to Benefit from the Premium Waiver?

Please call us on 0845 300 2237 as soon as you become unemployed and are actively seeking work. Our lines are open from 8am to 6pm Monday to Friday and 9am to 1pm on Saturday. If you would like to use our minicom service, let us know your telephone number and an advisor will call you back. At the time of your call, you will need to provide us with your home insurance policy number, your name, address and contact details. We will then confirm what evidence and information you need to supply us with.

Please send the original copies of your supporting evidence to us, which we will return to you. We will also require your home insurance policy number, your name, address and contact details.

Upon receipt, we will check all of the documents submitted and let you know if you have met the requirements to enable us to commence the Premium Waiver.

You must continue to pay your Home Insurance premiums until you have received written confirmation from us that your Premium Waiver request has been successful.

Provided you have met the relevant requirements, entitlement to a Premium Waiver will commence from the date you became involuntarily unemployed and were actively seeking work. The Premium Waiver only applies to the home insurance premium as shown in your Home Solutions insurance policy schedule.

How it Works

If you pay for your home insurance monthly, we will refund any premiums paid between the date you became unemployed and the date your Premium Waiver request was agreed and/or suspend your Direct Debit, for a maximum of 6 monthly premiums in total, or up to your next renewal date or until you return to work, whichever is the sooner.

If you pay for your home insurance annually, you will receive a single reimbursement within 21 days of your waiver request being accepted for a maximum of 6 months premium or up to your next renewal date, or until you return to work, whichever is the sooner.

If unsuccessful, you will be notified in writing. Any correspondence relating to this additional benefit should be sent to:

Home Insurance Premium Waiver,
Lloyds TSB Insurance,
Tredegar Park,
Newport,
South Wales, NP10 8SB.

If you have any questions regarding the Premium Waiver, please call 0845 300 2237 and quote Home Insurance Premium Waiver. Please have your quote reference or policy number available.