Ordering a replacement credit card PIN by text

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The fast and convenient way to get a replacement PIN

Lost or forgotten your credit card PIN?

Ordering a replacement PIN by text is faster and easier than going to a branch or sending your request by post, plus it won’t cost you any more than your usual charge for sending a text message.

Follow the instructions below and we’ll send you a message back to let you know we’ve received it.

Open a new text message in your phone.
Enter these details: PIN (space) your 15/16 digit card number, so it looks like this: PIN 5521570108000085.
Send the message to 61119.

You should receive your PIN to your home address within four working days. If you haven’t received anything from us within that time, please call Card Services on 0845 606 2172 (+44 1702 278 272 if overseas).

If you change your PIN on one of your Airmiles Duo cards, the change will not automatically apply to the other. You will need to change the second card in exactly the same way.

Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority except for lending where we are licensed by The Office of Fair Trading. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.