Ordering a replacement credit card PIN by text
Let us help you
Registering your account online is quick and easy.
Register for Text alerts
Receive free weekly balance and transaction updates direct to your mobile.
The fast and convenient way to get a replacement PIN
Lost or forgotten your credit card PIN?
Ordering a replacement PIN by text is faster and easier than going to a branch or sending your request by post, plus it won’t cost you any more than your usual charge for sending a text message.
Follow the instructions below and we’ll send you a message back to let you know we’ve received it.
- Open a new text message in your phone.
- Enter these details: PIN (space) your 15/16 digit card number, so it looks like this: PIN 5521570108000085.
- Send the message to 61119.
You should receive your PIN to your home address within four working days. If you haven’t received anything from us within that time, please call Card Services on 0845 606 2172 (+44 1702 278 272 if overseas).
If you change your PIN on one of your Airmiles Duo cards, the change will not automatically apply to the other. You will need to change the second card in exactly the same way.
This service is available for credit card PIN requests only.
If you need a replacement debit card PIN please call us on 0845 3 000 000 or visit your local branch.
