Text alerts mean you’ll never lose touch with your money
With text message account information sent to your mobile you can stay up-to-date with your money.
You can sign up for the following alert types:
Service | Summary | Cost |
|---|---|---|
Let you know when you’re close to or over your limit | £2.50 a month or part month for each account | |
Get your account balance and last six transactions every week | Free |
Online
You’ll need to be registered for Internet Banking in order to manage your alerts. If you’re already registered, log on to Internet banking and select ‘Text alerts’ from the left menu.
If you’re not already registered for Internet banking, why wait?
By phone: Call us on 0845 3 000 000**.
By text (Limit Alerts only):
If you have a debit card you can do the following:
Limit Alerts
If you have a personal current account with us our Limit Alert service can help you manage your money by sending you a text message either when you first get close to reaching or when you go over your agreed account limit. They will also let you know that we might not be able to make payments you have requested or that we may need to give you an Unplanned Overdraft to cover them.
There are two types of alerts you could receive:
Near Limit alert | Over Limit alert |
|---|---|
This lets you know when you’re approaching your account limit i.e:
| This lets you know if you don’t have enough money to make payments you have requested, like Direct Debits or standing orders. This means:
|
A Planned Overdraft is just what it says – planned. You might need a little extra money for a period of time. We’ll agree an amount with you and how long you’ll need it for.
An Unplanned Overdraft is when you don’t have enough money in your account for all the payments you have tried to make, so we agree to lend you a bit extra to cover them. You might have slipped into the ‘red’ unexpectedly or need more than the Planned Overdraft limit we’ve already agreed with you.
How can I avoid fees?
We’ll send you a Limit Alert text message by 10am during the week and you’ll have until 3:30pm the same day to transfer money into your account to cover all payments. The money should be ‘cleared funds’ and there are some easy ways of paying this into your account. You can:
How much do Limit Alerts cost?
This service costs £2.50 a month or part month per account. If you have a Premier account or hold a Private Banking account this service is free and we will not charge you for each text we send. The monthly fee remains the same whether you receive several texts in the month or none.
Balance Advice
Get your account balance and details of up to your last six transactions direct to your mobile on a weekly basis.
You can choose to receive alerts on a working day that suits you in one of the following time slots:
If you’re a Business banking customer you can receive Balance Advice alerts either daily (Monday to Friday) or weekly on the working day of your choice. Alerts will arrive between 7am and 10am.
How much do Balance Advice alerts cost?
This service is free of charge.
* This service is free for Premier accounts and Private Banking customers.
** Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality performance.
