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Lloyds TSB AIRMILES terms and conditions

All travel services are provided by AIRMILES on behalf of Lloyds TSB Bank plc. AIRMILES hold a bond with ABTA for security of non-flight packages and any non-flight arrangements. AIRMILES’ ABTA number is C6622. AIRMILES hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority, the ATOL number is ATOL 4562. AIRMILES is accredited by IATA.

To use the Lloyds TSB AIRMILES Travel Service you must have a UK address and become a member of AIRMILES which is free to join. This is to ensure you receive any Airmiles collected. If you do not wish to receive communication from AIRMILES regarding the scheme, please tick the relevant box online or let your travel advisor know at the time of booking. Customers already registered with AIRMILES will not need to re-register.

You may choose to receive one Airmile for every £1 you spend using the Lloyds TSB AIRMILES Travel Service, or claim a 6.5% discount off the base price at the time of booking  (excluding scheduled airline flights and direct-sell operators) if you’re a Select, Silver, Gold or Platinum customer. Premier customers can opt to claim a 7.5% discount off the base price of the travel at the time of booking (excluding scheduled airline flights and direct-sell operators) rather than collect Airmiles. To obtain the discount, the current account holder must be resident in the UK and included in the travelling party to which the travel costs attach and the travel must be booked through the travel service.

Lloyds TSB Travel Service is operated by AIRMILES who simply acts as your agent in arranging your travel. Any contract for the purchase of travel is between you and your chosen tour operator/holiday provider. The AIRMILES Customer and Booking Terms and Conditions apply to all bookings. However, should you have any disputes or complaints with the tour operator, Lloyds TSB AIRMILES Travel Service will liaise with them on your behalf to attempt to resolve the situation.

Tour operator terms and conditions will apply in the event of a cancellation. Relevant tour operator terms and conditions will be forwarded to the customer with their booking confirmation and invoice. Cancellations must be made in writing.

Your booking will usually be confirmed at the time you pay for your holiday arrangements by credit or debit card. When you are ready to make a booking, you will be required to make full payment unless stated otherwise. After you have made a booking, you will receive an official confirmation and an invoice within a few days. Tickets and itineraries are sent to you approximately 15 days before departure (by email or by post). However, for last minute holidays and flights you will have to collect your tickets at the departure airport. Where this is not possible, you will receive them via email or post. Please ask your travel advisor at the time of booking for confirmation of when and how you will receive your tickets and itineraries.

There is no limit to the number of times you may book travel through the Lloyds TSB AIRMILES Travel Service.

AIRMILES will pass all details of your travel booking to Lloyds TSB.

Collect Airmiles when you book a holiday.
You will receive one Airmile for every £1 spend at the time of booking. Airmiles you collect on your travel booking will be credited to your AIRMILES account 28 days after your return date.

The option to earn Airmiles is excluded for:

  • All bookings where the account holder is not included in the travelling party.
  • Scheduled airline flights only.
  • Direct sell operators.
  • Ceefax/Teletext holidays.
  • Any booking where the Price Match Guarantee has been honoured by us.
  • Any additional charge to the published price including (but not limited to):
    – any products purchased in resort direct with the Tour Operator
    – seaport taxes
    – Tour Operator supplements including fuel surcharge
    – pre-bookable ski packs and lift passes
    – meals
    – transfers
    – pre-bookable seats.

Collecting Airmiles can’t be combined with any other offer or promotion unless stated.

Airmiles are held and issued subject to AIRMILES Customer Booking Terms and Conditions. AIRMILES is a trading name of Air Miles Travel Promotions Ltd. AIRMILES and the Flying Boat logo are trademarks of Air Miles International Trading BV. ABTA C6622. ATOL 4562.

Cash discount
If you decide not to collect Airmiles, we can give you a cash discount on a choice of thousands of holidays, flights and more – on top of the base price offered by the Tour Operator. You will receive the 6.5% discount off the price of travel at the time of booking if you’re a Select, Silver, Gold or Platinum account holder or a 7.5% discount if you’re a Premier account holder. This discount is excluded for:

  • All bookings where the account holder is not included in the travelling party.
  • Scheduled airline flight only.
  • Direct sell operators.
  • Ceefax/Teletext holidays.
  • Any booking where the Price Match Guarantee has been honoured by us.
  • Any additional charge to the published base price including (but not limited to):

           – any products purchased in resort direct with the Tour Operator
           – seaport taxes– Tour Operator supplement including fuel surcharge
           – pre-bookable ski packs and lift passes
           – meals
           – transfers
           – pre-bookable seats.
Cash discounts can’t be combined with any other offer or promotion unless stated.

Price Match Guarantee
Price Match Guarantee will apply to all package holidays with third party Tour Operators, which includes charter flights, cruises and international flight with accommodation (through the same provider). Lloyds TSB AIRMILES Travel Service will match any published price from an independent high street/online ABTA (The Travel Association) travel agent located in the UK subject to the terms and conditions quoted below.

1. Competitor price quotes must be submitted within 48 hours of you booking or receiving a quote from Lloyds TSB AIRMILES Travel Service.
2. The guarantee is based on the full purchase price, i.e. including any booking fees, credit card fees and any other fees charged by other travel providers.
3. The guarantee does not apply where coupons or other such promotional activity is used or on product-bundle pricing. Nor does it apply for Ceefax/Teletext holidays or direct sell operators.
4. The guarantee applies only on a like for like product and itinerary basis.
5. In the case of flights, different prices may be available for the same flight and cabin class (i.e. Business, Economy) due to the type of ticket, i.e. it is changeable or subject to restrictions. The guarantee is only available where the flight, cabin and booking class are identical.
6. In the case of package holidays with third party Tour Operators, the holiday details must be identical, including the carrier, accommodation type and ancillaries.
7. For web quotes you must be able to provide screenshots of the quote of the final purchase price and itinerary. Ask the travel advisor for AIRMILES’ email address.
8. For travel agency quotes, please fax the quote on letter headed paper or a view data print-out (provided by the travel agent) for the attention of Price Match Guarantee, noting your name and telephone number. Ask the travel advisor for AIRMILES’ fax number.
9. Lloyds TSB AIRMILES Travel Service Price Match Guarantee is only available on purchases made in the UK and quoted in sterling.
10. Lloyds TSB AIRMILES Travel Service reserves the right to change or withdraw the Price Match Guarantee at any time.

Airport lounge access (available to Platinum and Premier account holders only)
To qualify for your airport lounge access voucher, you must make a travel booking (including a package holiday, charter flight, international flight with accommodation or international flight with car hire) through the Lloyds TSB AIRMILES Travel Service.

Request your airport lounge access voucher at the time of booking and your voucher will be sent to you.Companions must be included on the booking through Lloyds TSB AIRMILES Travel Service to also be eligible for airport lounge access.

The voucher should be presented to the lounge staff upon arrival. Entry to airport lounges is subject to availability and opening hours and some lounges have child age restrictions – please ask at time of enquiry/booking.

Lounges are available in all terminals of the following 19 airports:

  • Aberdeen
  • Belfast
  • Birmingham
  • Blackpool
  • Bristol
  • Cardiff
  • Edinburgh
  • Glasgow International
  • Gatwick
  • Heathrow (excluding terminal 5)
  • Humberside
  • Leeds Bradford
  • Liverpool
  • Luton
  • Manchester
  • Newcastle
  • Norwich
  • Nottingham East Midlands
  • Stansted

Domestic travellers do not have access to the lounges unless indicated otherwise. This benefit is subject to availability, change or withdrawal.

Platinum account holders will not receive the airport Meet and Greet service upgrade if you opt for the airport lounge access. Premier account holders can benefit from both airport lounge access and airport Meet and Greet service upgrade.

Lounge vouchers are supplied by BCP Airport Parking and Travel Services.

Airport Meet and Greet service upgrade (available to Platinum and Premier account holders only).

To qualify for free airport Meet and Greet service upgrade you must book your airport parking and make a travel booking (including a package holiday, charter flight, international flight with accommodation or international flight with car hire ) through the Lloyds TSB AIRMILES Travel Service. Request your Meet and Greet voucher when you book your travel arrangements – letting us know which airport you require the voucher for.

You will pay the lowest applicable car parking cost for the date and duration requested. You will then receive an upgrade to the Meet and Greet service. One voucher will be provided to cover the entire party, which should be presented to the car park staff upon arrival at the terminal.

There are nine airports where this service is available:

  • Birmingham
  • Bristol
  • Edinburgh
  • Exeter
  • Gatwick
  • Heathrow
  • Manchester
  • Newcastle
  • Stansted

The Meet and Greet service upgrade is only available to you and your companions named on the booking who have booked airport parking and are travelling on international flights booked through the Lloyds TSB AIRMILES Travel Service.

Domestic travellers do not receive the Meet and Greet service upgrade unless indicated otherwise. This benefit is subject to availability, change or withdrawal.

Platinum account holders will not receive the airport Meet and Greet service upgrade if you opt for the airport lounge access. Premier account holders can benefit from both airport lounge access and airport Meet and Greet service upgrade.

The Meet and Greet service upgrade vouchers are supplied by BCP Airport Parking and Travel Services.