Supporting you through the first year.
- A free service to help you settle in to your new home.
Buying a new home, and the move itself, is a pretty daunting experience. There are so many different things to think about, all in a short space of time. So to help you settle in, we’ve introduced Home Harmony,™ a new Lloyds TSB service available to you during the first year in your new home, completely free of charge. - How Home Harmony works
We work with Europe’s leading home management company Ten Lifestyle Management to provide Home Harmony. Within two weeks of completing your mortgage, they’ll send you a Welcome letter explaining how to register and use the service.
Once you’re registered, you’ll have access to a dedicated website and a phone number for your requests - any time day or night, seven days a week. - Trusted local services at your fingertips
You’ll then have access to our special service offering you details and estimates from trusted local tradespeople and other services – plumbers, decorators, maintenance engineers, gardeners and even babysitters, it’s an extensive list. So whether it’s a dry cleaner or a drive cleaner you need, we can help. - Lloyds TSB working with Ten
Ten is Europe’s leading home management support service. They take on many kinds of requests, using their buying power and inside knowledge to get the best results for you. They employ experts looking after their supplier lists in all the main areas of home improvements and domestic repairs, and every week book more tradespeople for domestic jobs than most people do in a lifetime - whether it’s for a leaky tap or a major home extension.
Ten completes thousands of requests every month and have a pool of trusted suppliers local to you. So look out for the Welcome letter and have a read and think about how useful it could be. Then just register - after all, it’s a completely free service for the first year in your new home.
Your questions answered
How do you check your suppliers?
Ten checks suppliers for insurance and references as well as general competence, and in the most common trades and professions, suppliers will have to be a member of their regulatory body. They also monitor the performance of the suppliers, asking customers for feedback to ensure that they only recommend the best suppliers.
Will I get a good price for the job?
You’ll get at least two quotes to choose from, and the cost should never be more than if you’d approached the same supplier yourself.
When can I start using Home Harmony?
We’ll send you a Welcome letter within two weeks of your move which includes details of how to register. As soon as you’ve registered you can start using Home Harmony.
How many times can I use Home Harmony?
As many times as you like during the first year in your new home.
Why is Lloyds TSB providing this service?
Having helped you with your mortgage, we’d like to help you through the settling in period or even whilst doing up your new home during the first year. With our help and support, you’ll be able to enjoy your new home as much as possible.
