Once your mortgage is up and running, if you ask for a service that is not routinely provided for all C&G mortgage borrowers, we may make a charge. We've shown details of the charges for the most frequently requested additional services below.
Occasionally, we make a charge for a service which is not listed below. If you ask for such a service, you will always be notified if we intend to make a charge and how much it will be.
Description | Amount | The charge is made: |
|---|---|---|
Duplicate annual statement | £22 | For each duplicate statement provided. |
Interim mortgage statement | £22 | For providing an interim mortgage statement part way through the year. |
Duplicate copy of letter or document | £10 | For providing a duplicate copy of a letter or document (other than if shown elsewhere in this table). |
Capital Repayment to reduce term or monthly payment | £10 | For each capital repayment applied to immediately reduce the account balance but where you also ask for your mortgage term to be reduced or your monthly payment to be reduced from the following month. |
Confirmation letter | £10 | Where you are provided with information and you then ask for further written confirmation of the same information. |
Closed account reference | £32 | For providing a reference to another lender on a closed account. |
Instalment break | £99 | When you request a payment break, but you have not made any overpayments. |
Supplying photocopies of deeds documentation | £32 | For each request. |
Deeds information | £10 | For supplying information relating to the title deeds. |
Information to a third party | £106 | For supplying information to a third party. |
Additional information to a third party | £22 | For supplying additional information to a third party. |
Certificate of Title | £32 | For providing a copy of the Certificate of Title. |
Interest certificate | £22 | For each year's interest certificate provided. |
Partial release of property | £225 | If you ask us to consider the release from the mortgage of part of your property. |
Approval of residential tenancy | £225 | If you wish to let the property. |
Ground rent | £225 | If your property is leasehold and correspondence is entered into regarding ground rent payments and/or insurance which are due under the terms of your ownership of the property. |
Account breakdown | £22 | For each year for which you request a breakdown of your account. |
Mortgage type change fee* | £77 | If you ask us to change the way your loan operates, converting from interest only to repayment or repayment to interest only. |
Term adjustments* | £32 | When you ask to amend the term over which you want to repay your loan. |
Insurance cancellation | £27 | When you cancel your buildings or buildings and contents insurance which forms part of your monthly mortgage payment. |
Gone Away | £10 | For the registration and the investigation involved when mail is returned as 'gone away'. |
Hypothetical account illustration | £106 | For providing details of how an account would vary if payments, the term etc were changed. This is not the same as a Key Facts Illustration. |
* Term adjustment and mortgage type change fee: If the mortgage you take out is called the Easy Living Mortgage, these charges do not apply for so long as the loan, or part of the loan being varied (and, if more than one, all the loans or parts being varied) is on the Easy Living Mortgage terms.
Other charges
Description | Amount | The charge is made: |
|---|---|---|
Closing administration charge* | £225 | When you repay your mortgage. |
Unpaid Direct Debit | £31 | When a Direct Debit is returned unpaid. |
Rejected payment | £31 | When a cheque is rejected by the paying bank. |
* This charge applies only to certain mortgages and may vary depending on your circumstances. In particular, it does not apply to mortgages entered into on or after 1 August 2007. The amount shown is the most the charge might be. If you think a charge might apply to you and want to know the exact amount, please contact us.
Please remember that it may also be part of the agreement between us for certain mortgages that we may apply an Early Repayment Charge if you repay all or part of the loan, or change its terms, within the first few years. Please check your loan agreement or subsequent documentation for details.
Arrears charges
There may be a charge if you fall behind with your mortgage payments
If you get behind with your payments (you go into arrears) when there is no agreement between you and us for you to pay less or miss a monthly payment, you will have to pay an arrears charge.
If, after reasonable requests, you do not pay the amount outstanding, we may also charge you for any additional administration involved. The table below shows the most common of these charges, but on occasions there may be charges for other activities not shown here. We will always tell you when we intend to make such a charge and how much it will be. There may also be additional legal costs which you would have to pay and which can be expensive.
Description | Amount | The charge is made: |
|---|---|---|
First arrears stage | £10 | When the first arrears letter is sent. |
Second arrears stage | £31 | For work up to and including the second arrears letter. |
Arrears arrangement fee | £36 | When a plan to clear arrears has been agreed and not adhered to. |
Breakdown of arrears/payments (per year/per account) | £22 | For supplying a breakdown to show how arrears have accrued on your account. |
Home visit | £94 | When a home visit is arranged. |
Third arrears stage/pre-litigation | £206 | When your mortgage is referred to the Recoveries Department for third stage arrears work/pre-litigation. |
Occupancy visit charge | £52.88 | When a visit is undertaken to establish the occupancy of the property. |
Consolidation | £52 | When arrears consolidation has been approved. |
C&G mortgages are provided by Lloyds TSB Bank plc and administered by Cheltenham & Gloucester plc. Lloyds TSB Scotland plc offer their own range of mortgages, find out more.
