Your personal data and C&G
C&G mortgages are provided by Lloyds TSB Bank plc ("the Bank") and are administered by Cheltenham & Gloucester plc ("C&G") on behalf of the Bank. References to "we", "us" and "our" in this section may be references to either C&G and/or the Bank.
Personal details about you, and in particular about your financial arrangements with banks and other financial services companies, may well have been passed on to credit reference agencies. This and other publicly available information, such as the electoral roll, is held by the agencies and, with your consent, made available in connection with future loan or credit applications you may make. We will use the services of a credit reference agency, and also fraud prevention agencies, to help us in assessing your application for a mortgage. We may also use details of your accounts held with other companies in the Lloyds Banking Group* to help our lending decision.
When you apply for your mortgage, before we go ahead, we will ask you to formally consent to our searching the information held.
Detailed below is what you are asked to agree to.
- A credit scoring system may be used to assist us in assessing your application. You agree that when making credit decisions we may make searches at credit reference agencies, including electoral register information. These searches will be recorded by the credit reference agencies.
- If you are applying in joint names, this will create a financial link between you in the records at the credit reference agencies, meaning that your financial affairs and those of your joint applicant may be treated as affecting each other.
- We may check what you have told us and share information with fraud prevention agencies. It is important that you give us accurate information. If you give false or inaccurate information or fraud is suspected, details may be passed to fraud prevention agencies and other relevant organisations. Law enforcement agencies may access and use this information.
- We and other organisations may use credit reference agency records about you and people financially linked to you and may also use records about you and others held with fraud prevention agencies to help make decisions:
- for credit and credit related services, and to manage accounts,
- for checking details on proposals and claims for all types of insurance,
- for fraud prevention, debtor tracing, debt recovery, and to prevent money laundering, and
- for checking details of job applicants and employees. - We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
- If you ask, we will tell you which credit reference and fraud prevention agencies we have used so you can get a copy of your details from them.
- You agree that we may keep your personal details, given to us by you or other people during your relationship with us and other companies in our group*, in a Lloyds Banking Group database. This includes details you give us on application forms and during interviews, our analysis of your account transactions, and what we know from operating your accounts. Companies in our group may use and update this centrally held information to provide you with services, to identify products and services which might be suitable for you, to assess lending and insurance risks, to recover debts, to prevent and detect fraud, and to update their own records about you. We may also use your information for research and statistical analysis with the aim of improving our services.
- We may administer your account and provide other services from centres in countries outside Europe (such as India and the USA) that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected, and we will remain bound by our obligations under the Data Protection Act even when your personal information is processed outside
Europe. This consent extends to any home or payment protection insurance policy arranged through us when we will ensure that the insurance provider has in place identical obligations to safeguard your data. - You agree that any personal information you provide may be shared with the other parties connected with this application, including guarantors.
