After your mortgage has started, it's important to be able to adapt to your changing circumstances.
You’ll need to quote your mortgage account number whenever you have a mortgage query. This can be found on your mortgage statement or other mortgage related letters.
When using the self-service forms please select ‘Mortgages’ first and then choose your request.
Know my mortgage balance
You can check on your mortgage transactions and balance using Internet Banking.
Registered for Internet Banking?
Log on and view your mortgage balance now.
Request a redemption statement
If you’re thinking of paying off your mortgage and would like to know how much you owe, complete your details and we can provide you with a redemption statement. This will also show any early repayment charge and Closing Administration Charge that may be payable.
Send your request using our self-service form.
Order a duplicate annual mortgage statement
Complete your details and order a copy of your last annual statement.
Send your request using our self-service form.
Order a certificate of interest
Complete your details and order a certificate of interest.
Send your request using our self-service form.
Change from an interest-only to a repayment mortgage
If your existing mortgage is on an interest-only, you can ask to change it to a repayment at any time. If you’d like to go ahead, please complete your details using our self-service form Select ‘Mortgages’ and ‘Change from interest only to repayment mortgage’ as your query and we’ll call you back.
Change from a repayment mortgage to an interest-only mortgage
If you are considering changing your payment method from repayment to interest-only, you will be required to provide evidence of your repayment plan. See our list of acceptable repayment plans.
If you'd like to go ahead, call 0845 300 6793 and choose option 2.
Request a payment break
It may be possible to request a payment holiday from your mortgage. If you’d like to know more see further information about payment flexibility.
If you’d like to request a payment break, complete your details and we’ll call you back.
Send your request using our self-service form.
Make an extra payment to my mortgage
If you would like to know more about making additional payments to your mortgage, see further information.
If you’d like to make regular extra payments, print out our pdf form* and send in your details.
If you’d like to make a one-off lump sum payment, complete your details and we’ll call you back.
Send your request using our self-service form.
Change my telephone or email details
If you have a change to your telephone number or email address, complete your details and we’ll call you back to confirm your changes.
Send your request using our self-service form.
Making changes to your mortgage account
For other changes to your mortgage account, such as changing the length of your mortgage term, renting out your property, or changing your direct debit, send your request and we’ll call you back to confirm your details. A charge may be payable for some services. View our current service charges.
Send your request using our self-service form.
Lloyds TSB Scotland plc offer their own range of mortgages find out more.
*Lines are open 8am-8pm Monday to Friday and 9am-2pm on Saturdays. We’re closed on Sunday and Bank Holidays. We may monitor or record calls with you to improve the quality of our service.
