There are a number of things that you can request to manage your mortgage online. However if the options below do not help you, please visit your local branch, or call us to talk about your mortgage.
You’ll need to quote your mortgage account number whenever you have a mortgage query. This can be found on your mortgage statement or other mortgage related letters.
When using the self-service forms please select ‘Mortgages’ as your query and then choose from the following options:
Know my mortgage balance
To get an update on your mortgage balance, complete your details and we’ll call you back.
Send your request using our self-service form*.
Request a redemption statement
If you’re thinking of paying off your mortgage and would like to know how much you owe, complete your details and we can provide you with a redemption statement. This will also show any Early Repayment Charge and Closing Administration Charge that may be payable.
Send your request using our self-service form*.
Order a duplicate annual mortgage statement
A charge is made for each duplicate statement provided. View our current service charges.
If you’d like to go ahead with your request, complete your details and order a copy of your last annual statement.
Send your request using our self-service form*.
Order a certificate of interest
A charge is made for each year’s interest certificate provided. View our current service charges.
If you’d like to go ahead with your request, complete your details and order a certificate of interest.
Send your request using our self-service form*.
Change from an interest-only to a repayment mortgage
If your existing mortgage is on an interest-only basis, you can ask to change it to a repayment basis at any time. There will be a charge for making this change. View our current service charges. If you’d like to go ahead with your request, please complete your details using our self-service form* Select ‘Mortgages’ and ‘Change from interest only to repayment mortgage’ as your query and we’ll call you back.
Change from a repayment to an interest-only mortgage
If your existing mortgage is set up on a repayment basis, you can normally only switch to interest only if your mortgage totals 75% or less of your property’s value. However, if you are ever facing financial difficulties and, as a way of temporarily reducing your mortgage payments, you want to discuss just paying the interest each month for a while on a mortgage that totals more than 75%, please get in touch. If you are facing financial difficulties but haven't actually fallen behind with your mortgage payments, please call 0845 6031 637 or visit your local branch. Or, if you have fallen behind with your payments, please call 0800 3894 020.
Request a payment break
There are two options if you want to take a break from paying your mortgage – a payment holiday and an instalment break. If you’d like to know more see further information about payment flexibility.
If you’d like to request an instalment break, you can complete your details online and we’ll call you back. A charge will also be payable. View our current service charges.
Send your request using our self-service form *.
Make an extra payment to my mortgage
If you would like to know more about making additional payments to your mortgage, see further information. A charge may also be payable. View our current service charges.
If you’d like to make regular extra payments, print out our pdf form* and send in your details.
If you’d like to make a one-off lump sum payment, complete your details online and we’ll call you back.
Send your request using our self-service form *.
Change my telephone or email details
If you have a change to your telephone number or email address, complete your details and we’ll call you back to confirm your changes.
Send your request using our self-service form*.
Change my mortgage
If you need to make any other changes to your mortgage, complete your details and we’ll call you back to confirm your details. A charge may also be payable for additional services. View our current service charges.
Send your request using our self-service form*.
