1. WHO ARE WE
1.1 This agreement (“the Agreement”) sets out the terms under which Lloyds TSB Bank plc (“us, we, our”) is prepared to offer you, the Customer (“you, your”): Lloyds TSB Lifestyle Concierge and Lloyds TSB Priority Pass Airport Lounge Access (“the Services”).
1.2 This General section applies to all Services. There are also separate terms and conditions for each Service below.
1.3 We are a bank providing credit and related banking products to consumers.
1.4 Registered office: 25 Gresham Street, London EC2V 7HN, Registered in England and Wales no 2065. Lloyds TSB Scotland plc Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland no 95237.
1.5 We are authorised and regulated by the Financial Services Authority (reference number 119278) as well as the Office of Fair Trading under the Consumer Credit Act 1974 (Licence No 004685).We are a signatory to the Banking Codes and members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.
2. OTHER DEFINITIONS USED
2.1 “Credit Card” means the Credit Card product you have with us which your Service is linked to.
2.2 “Service Provider” means a company who provides the Services, such as Priority Pass Limited or Ten Lifestyle Management Limited
2.3 “Welcome Pack” means the information, including this Agreement and the Welcome Letter, sent to you by us or the Service Provider after you sign up to or we sign you up to one of the Services.
3. YOUR PERSONAL INFORMATION
3.1 Any information you supply to us about you will be stored securely and used by us to administer the service you have signed up to.
3.2 We will pass your information to the Service Providers for the purpose of administering the service.
3.3 Information may be disclosed to regulatory bodies.
3.4 Your details will not be kept for longer than necessary.
3.5 You are entitled to a copy of all of the information we hold about you. We will charge you £10 for this. You can request this information by writing to us at Data Subject Access Request, Charlton Place, Charlton Road, Andover, Hampshire SP10 1RE.
4. SUBSCRIPTION AND PAYMENT
4.1 Throughout your subscription to a Service, we will debit an annual fee, which is stated in your Welcome Letter, from your Credit Card account. This fee covers your subscription to Lifestyle Concierge or Priority Pass Airport Lounge Access, and will appear on your statements as ‘LTSB Benefit Fee’. 4.2 In addition to your annual fee, there may be additional charges you have to pay if you use the services that are not set by us. These could include charges for phone calls, payments for goods or services, or taxes.
5. ENDING YOUR USE OF THE SERVICE
5.1 If your Credit Card agreement with us comes to an end for any reason, your subscription to the Service will also end, and you will no longer be able to benefit from it.
6. CHANGES TO THE SERVICE
6.1 We may make changes to this Agreement, including changes to the fees we charge.
6.2 If we make a change to this Agreement that is to your advantage, we’ll make it straightaway, and tell you afterwards.
6.3 If we make a change that is not to your advantage, we’ll let you know at least 30 days before we make the change.
Lloyds TSB Lifestyle Concierge – Terms and Conditions
These terms and conditions apply to your use of the Concierge Service (“the Service”).
1. USE OF THE SERVICE
1.1 Lifestyle Concierge gives you access to the Services as described in the welcome pack (“the Service”). This is provided by Ten Lifestyle Management Limited (“TenUK”) and your use of the Service is subject to TenUK’s standard terms and conditions, which are included in your Welcome Pack. Those conditions govern the relationship between you and TenUK, and they are separate from this Agreement.
1.2 If there are any additional cardholders on your Credit Card, they will not be able to use the Service.
1.3 You can make unlimited use of the Service once you have received your Credit Card. Your welcome pack contains information on the sorts of services TenUK can provide and how the service works. We may, however, change the amount you can use the Service under section 6 of the General Terms and Conditions.
1.4 There will not usually be any extra charge for using the Service, but TenUK does make charges in certain circumstances for certain services, which you must pay. This is explained in the TenUK terms and conditions.
1.5 Only Lloyds TSB Private Banking American Express® Credit Cardholders may use the Concierge Services. When you call the Service, a TenUK operator will take you through security checks to make sure you are entitled to use the Service.
1.6 If TenUK e-mail you in response to a query, the e-mail address lloydstsb@tenuk.com will be used. You should not use this e-mail to contact TenUK or Lloyds TSB.
2. OUR RESPONSIBILITY
2.1 We are not responsible for providing the Service. The Service is provided by TenUK.
3 YOUR RESPONSIBILITY
3.1 You must comply with the TenUK terms and conditions as well as these terms and conditions. Special terms may apply to certain services provided by TenUK.
3.2 You must pay any additional charges that TenUK tell you about for using the Service.
4. COMPLAINTS
4.1 If you have a complaint about Lifestyle Concierge, you should initially contact TenUK directly by calling them on 0845 606 0446 or writing to them at 30 Market Place, London, W1W 8AP.
4.2 If your complaint remains unresolved, please write to Card Concerns, Lloyds TSB Card Services, Brighton BN1 4LT or call Card Services on 01273 743094.
4.3 If you are unable to resolve any complaint you may have against us after contacting our Card Concerns Department you may be able to apply to have your complaint resolved by the Financial Ombudsman Service: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, www.financial-ombudsman.org.uk, 0845 080 1800.
5. APPLICABLE LAW AND JURISDICTION
5.1 If your Credit Card agreement is subject to English law, English law will govern this Agreement and decide any disputes about it, and the courts of England and Wales will have non-exclusive jurisdiction to decide any disputes arising from it. 5.2 If your Credit Card agreement is subject to Scots law, Scots law will govern this Agreement and decide any disputes about it, and the Scottish courts will have non exclusive jurisdiction to decide any disputes arising from it.
6. LANGUAGE
6.1 This Agreement is in English. You agree that we can communicate with you in English about this Agreement once it is made.
Lloyds TSB Priority Pass Airport Lounge Access – Terms and Conditions
These terms and conditions apply to you if you have signed up for Lloyds TSB Priority Pass Airport Lounge Access, which entitles you to membership of the Priority Pass Airport Lounge Access scheme.
1. MEMBERSHIP OF PRIORITY PASS
1.1 Priority Pass is run by Priority Pass Limited (“PPL”). Your membership of Priority Pass is subject to the standard terms and conditions of the Priority Pass scheme, which are included in this brochure. Those conditions govern the relationship between you and PPL, and they are separate from this Agreement.
1.2 You can’t use any of the airport lounges until you receive your Priority Pass membership Card.
1.3 If you change your details (for example, you move house or you change your name because you get married), you must tell PPL as well as us.
1.4 If there are any additional cardholders on your Credit Card, they will not be eligible for Priority Pass Airport Lounge Access, and your benefits will not apply to them.
2. USE OF LOUNGES
2.1 You can only use lounges that participate in the Priority Pass scheme. PPL will send you a directory containing details of the lounges you can use.
2.2 We will pay the entry fee for all lounge visits you make using your Priority Pass Card while you subscribe to Priority Pass Airport Lounge Access, although in the future we may introduce limits to the number of visits we will pay for under section 6 of the general terms and conditions.
2.3 We will also pay the entry fee for one guest accompanying you every time you visit a lounge, although we may change this under section 6 of the general terms and conditions.
2.4 Depending on the rules of the individual lounge you visit, you may be able to take more than one guest in with you, but you will have to pay the entry fees for additional guests. We will add these fees to your Credit Card bill after PPL tell us about them, and they will appear on your statement as “Lounge Visit”. The fees for lounge visits are set by PPL. At the moment they are £15 per person per visit.
2.5 When you want to use a lounge, you must present your Priority Pass membership Card to the lounge reception. You won’t be able to access airport lounges just by showing your Credit Card, so don’t forget to take your Priority Pass membership Card with you when you go to the airport.
2.6 You may also need to produce an airline ticket or boarding pass valid for travel on the day you visit the lounge.
2.7 The lounge reception staff will either swipe your membership Card using an electronic reader, or fill out a voucher recording the details of your visit. The details will be sent to PPL who will ask us to pay the fees on your behalf, but copies will be given to you for you to check. It is your responsibility to make sure the details recorded on the voucher or electronic print-out are correct.
3. LOST OR STOLEN PRIORITY PASS MEMBERSHIP CARDS
3.1 You must tell PPL immediately if you lose your Priority Pass membership Card, or if it is stolen, by calling them on +44 20 8680 1338. You must tell PPL if your Priority Pass membership Card doesn’t arrive within 10 working days after you post your application form.
4. ENDING YOUR USE OF PRIORITY PASS AIRPORT LOUNGE ACCESS
4.1 When your twelve months’ membership expires, we reserve the right not to renew your membership. If we decide not to renew your membership, we’ll let you know at least one month in advance. Otherwise, we’ll automatically renew your membership and Priority Pass will send you a new membership Card. These terms and conditions will still apply unless we tell you they have changed.
4.2 After your membership has come to an end for any reason, we won’t pay for any lounge visits you make. If you use your Priority Pass membership Card after your membership has ended, you will have to pay the fees for any lounge visits. These will be charged to your Credit Card.
5. OUR RESPONSIBILITY
5.1 We are not responsible for the running of the Priority Pass scheme or any of the lounges participating in the scheme.
6. YOUR RESPONSIBILITY
6.1 You must comply with the Priority Pass terms and conditions as well as these terms and conditions. Individual lounges may also have rules which you should comply with when you use them.
7. COMPLAINTS
7.1 If you have a complaint about Priority Pass, you should initially contact the PPL directly by calling them on +44 20 8680 1338 or writing to them at PO Box 120, Croydon, Surrey CR9 4NU.
7.2 If your complaint remains unresolved, please write to Card Concerns, Lloyds TSB Card Services, Brighton BN1 4LT or call Card Services on 01273 743094.
7.3 If you are unable to resolve any complaint you may have against us after contacting our Card Concerns Department you may be able to apply to have your complaint resolved by the Financial Ombudsman Service: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, www.financial-ombudsman.org.uk, 0845 080 1800.
8. COOLING-OFF PERIOD
8.1 If you purchased Priority Pass Airport Lounge Access over the phone, you have 14 days from the date you receive your Priority Pass membership Card during which you can cancel the Service, and you won’t have to pay us anything.
9. APPLICABLE LAW AND JURISDICTION
9.1 If your Credit Card agreement is subject to English law, English law will govern this Agreement and decide any disputes about it, and the courts of England and Wales will have non-exclusive jurisdiction to decide any disputes arising from it.
9.2 If your Credit Card agreement is subject to Scots law, Scots law will govern this Agreement and decide any disputes about it, and the Scottish courts will have non-exclusive jurisdiction to decide any disputes arising from it.
10. LANGUAGE
10.1 This Agreement is in English. You agree that we can communicate with you in English about this Agreement once it is made.
Priority Pass – Terms and Conditions
The contract for Priority Pass membership is between you and Priority Pass Ltd. The terms and conditions below, provided by Priority Pass Ltd, govern that relationship.
1. The Priority Pass Card is not transferable and is only valid up to its date of expiry and when it has been signed by the Cardholder. The Card may not be used by any person other than the Cardholder.
2. The Priority Pass Card is not a payment Card nor is it proof of creditworthiness and attempts to use it as such could constitute fraud.
3. Admittance to the lounges is conditional upon presentation of a valid Priority Pass Card only. Payment Cards will not be accepted as substitutes for the Priority Pass Card.
4. Lounge visits are subject to a per person per visit charge. Where applicable (dependent upon membership plan), all such visits, including those by accompanying guests, shall be debited to the Cardholder’s payment Card by (i) Priority Pass or (ii) the Card issuer as per the rates and terms notified by (i) Priority Pass or (ii) the Card issuer to the Cardholder in respect of his/her Priority Pass membership. Any changes in lounge visit charges shall be notified to the Card issuer, who is responsible for advising the Cardholder. The Priority Pass Group of companies cannot be held responsible for any disputes that may occur between the Cardholder and the Card issuer nor for any loss incurred by the Cardholder relating to any lounge visit charges debited by the Card issuer.
5. When presenting the Priority Pass Card on entering the lounge, lounge staff will take an imprint of the Card and issue a ‘Record of Visit’ voucher to the Cardholder or make a log entry. Some lounges have electronic Card readers, which will take the Cardholder’s details off the magnetic strip on the reverse side of the Priority Pass Card. Where applicable, the Cardholder must sign the ‘Record of Visit’ voucher, which will also reflect the exact number of accompanying guests, if any, but does not show any per person per visit charge. The charge per visit for the Cardholder, where relevant, and that for any guests will be based on the ‘Record of Visit’ voucher/log submitted by the lounge operator.
6. While it is the responsibility of the lounge staff to ensure a voucher imprint/log is made of the Priority Pass Card, the Cardholder is responsible for ensuring the ‘Record of Visit’ voucher/log correctly reflects their own usage and that of any guests at the time of using the lounge. Where applicable, the Cardholder is responsible for retaining the ‘Cardholder’s’ copy of the ‘Record of Visit’ voucher presented to them at the lounge.
7. All participating lounges are owned and operated by third party organisations. The Cardholder and accompanying guests must abide by the rules and policies of each participating lounge/club. Access may be restricted due to space constraints but this will be wholly at the discretion of each individual lounge operator. The Priority Pass group of companies has no control over the facilities offered, the opening/closing times or the personnel employed by the lounges. The administrators of Priority Pass will use every endeavour to ensure the benefits and facilities are available as advertised, but the Priority Pass group of companies does not warrant nor guarantee in any way that said benefits and facilities will be available at the time of the Cardholder’s visit. Neither is the Priority Pass group of companies liable for any loss to the Cardholder, or any accompanying guests, arising from the provision or non provision (whether in whole or in part) of any of the advertised benefits and facilities. All accompanying children (where permitted) will be subject to the full guest fee unless otherwise stated in the lounge listing.
8. Participating lounges may reserve the right to enforce a maximum stay policy (usually 3-4 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended stays.
9. Participating lounges have no contractual obligation to announce flights and the Priority Pass group of companies shall not be held liable for any direct or indirect loss resulting out of any Cardholder and/or accompanying guests failing to board their flight(s).
10. The provision of free alcoholic drinks (where local law permits) is at the discretion of each lounge operator and in some cases may be limited. In such cases the Cardholder is responsible for paying any charges for additional consumption direct to the lounge staff. (See individual lounge descriptions for details.)
11. Telephone facilities (where available) vary from lounge to lounge and are provided at the lounge operator’s discretion. Free usage is normally limited to local calls only. Fax, Shower, Internet and Wi-fi charges (where applicable) are at the discretion of each lounge operator and the Cardholder is responsible for paying these direct to the lounge staff.
12. Admittance to lounges is strictly subject to Cardholders and any guests being in possession of a valid flight ticket for the same day of travel. Outside the U.S., flight tickets must be accompanied by a valid boarding pass for a departing flight, i.e. outbound passengers only. Please note some lounges in Europe are located within designated Schengen areas of the airport which means that access is only provided to these lounges if members are travelling between Schengen countries (Austria, Belgium, Denmark, Finland, France, Germany, Greece, the Netherlands, Iceland, Italy, Luxembourg, Norway, Portugal, Spain and Sweden).
13. Admittance to lounges is subject to members and any guests (including children) behaving and dressing (no shorts allowed outside of the USA) in an orderly and correct manner. Any infants or children causing upset to other users’ comfort may be asked to vacate the lounge facilities.The Priority Pass group of companies is not liable for any loss suffered by the member and any guests where a lounge operator has refused admission because the member and/or guests have not complied with these conditions.
14. Lost, stolen or damaged Priority Pass Cards are to be notified immediately to (i) the Priority Pass office from which the Card was issued or (ii) to the Card issuer, who shall be responsible for providing a replacement Card. A charge of US $25 may be levied.
15. In the event of the Cardholder cancelling or not renewing their (i) Priority Pass membership or (ii) payment Card with the Card issuer, the Priority Pass Card shall be invalid effective from the cancellation date of their (i) Priority Pass membership or (ii) payment Card. Any lounge visits made by a Cardholder using an invalid Card, including any guests, shall be charged to the Cardholder.
16. Renewal terms and conditions are at the discretion of Priority Pass Ltd. Priority Pass Ltd has the right to refuse membership to people who are employed by or contracted to an airline, airport or a Government in respect of airline or airport security.
17. The Priority Pass group of companies shall not be held responsible for any disputes that may occur between the Cardholder and/or any guests and a lounge operator.
18. The Priority Pass group of companies reserves the right at any time at its absolute discretion and without notice to revoke membership in Priority Pass. Where applicable a proportional refund of the annual fee/enrolment fee (whichever is applicable) will be made provided revocation has not been made because of fraud by the Cardholder.
19. The Cardholder agrees that s/he will defend and indemnify the Priority Pass group of companies, its directors, officers, employees and agents (collectively ‘the indemnified parties’) against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable attorney’s fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any lounge by the Cardholder or any guests or any person in said lounge at the behest of the Cardholder, except that such indemnification shall not extend to acts of gross negligence or wilful misconduct by the indemnified parties.
Lloyds TSB Airmiles Terms and Conditions
This is an agreement between you, the main cardholder named in the Lloyds TSB Private Banking American Express® Credit Card agreement (or the main Cardholder in any other eligible credit card agreement), and us Lloyds TSB Bank plc that sets out the conditions for earning Airmiles (‘Lloyds TSB Airmiles Conditions’) under the Lloyds TSB Airmiles Scheme. Lloyds TSB Airmiles Conditions will also be subject to the conditions in the Private Banking credit card conditions (‘the Credit Card Conditions’) and the Customer and Booking Terms and Conditions between you and AIRMILES (‘Airmiles Conditions’) for the Airmiles Scheme (‘the Scheme’).Words used in these Lloyds TSB Airmiles Conditions beginning with a capital letter are defined in the Credit Card Conditions.
OTHER DEFINITIONS:
“Eligible Purchase”: a Purchase made by you or the additional cardholder except for Transactions within condition 3.1 of the Lloyds TSB Airmiles Conditions.
“Foreign Exchange Transactions”: all Transactions in a currency other than pounds sterling apart from those listed in condition 3.1 of the Lloyds TSB Airmiles Conditions.
“AIRMILES”: AIRMILES Travel Promotions Limited, a company registered in England (registered number 2260073).
“Airmiles”: the Airmiles you earn for each Eligible Purchase.
1. HOW TO TAKE PART
1.1 You can participate in the Lloyds TSB Airmiles Scheme if:
• you are the main cardholder under a Private Banking credit card agreement
• you are 18 or over
• you are resident in the United Kingdom
• you have registered with us and opened an account with AIRMILES (to whom you must supply an address in the UK, Channel Islands or Isle of Man) for participation in the Lloyds TSB Airmiles Scheme
• you are a personal customer. Businesses, partnerships, clubs, and other unincorporated associations are not eligible.
1.2 We will suspend your right to earn Airmiles if you fail to observe the Credit Card Conditions, the Lloyds TSB Airmiles Conditions, or if your account with AIRMILES is terminated as a result of a breach by you of the Airmiles Conditions. If we do this we will also terminate the Private Banking credit card account and any other credit card account you may have with us.
1.3 We will not be responsible for any losses on the occurrence of any of the following events where such events are caused by factors beyond our reasonable control:
• delay in opening an account with AIRMILES;
• unauthorised redemption of Airmiles;
• failure or delay by AIRMILES or any other person to provide goods or services;
• loss or damage caused by goods or services supplied or requested in connection with the Scheme.
2. HOW TO EARN AIRMILES
2.1 You can earn Airmiles for Eligible Purchases.
2.2 We may introduce other ways of earning Airmiles. We will tell you about these if we do.
2.3 Information about the Airmiles for Eligible Purchases you have earned will be included on your monthly Private Banking credit card statement, but you will have less than the number of Airmiles that appear in that statement if we have deducted Airmiles since that statement because you have made transactions that are not Eligible Purchases. You may not receive a monthly statement if you have not used your Private Banking credit card or the balance on your account is nil.
2.4 You must check your monthly statement and notify us immediately if you do not agree with the Airmiles earned for that period. We will correct the Airmiles earned if it is shown to our reasonable satisfaction to be wrong.
2.5 You will earn 1.3 Airmiles for every £10 spent on Eligible Purchases which are not Foreign Exchange Transactions using your Private Banking American Express® card. We will tell you which rates apply. Any remaining balance of less than £10 will be disregarded.
2.6 You will earn 1.3 Airmiles for every £5 spent on Foreign Exchange Transactions using your Private Banking American Express® card.We will tell you which rates apply. Any remaining balance of less than £5 will be disregarded.
2.7 You will earn 150 Airmiles for each whole amount of £1,000 spent on a Balance Transfer.
2.8 Under condition 4.1, we may change the rate at which we award Airmiles. If we reduce this rate we will give you 30 days’ notice in writing.
2.9 From time to time we may offer bonus Airmiles on special promotions.
2.10 You may not redeem your Airmiles until they have been recorded on your AIRMILES account in accordance with the Airmiles Conditions.
3. RESTRICTIONS ON THE USE OF AIRMILES
3.1. You will not earn Airmiles for the following Transactions:
• Cash Withdrawals
• money transfers
• cheques
• interest, fees or charges
• Payment Protection Cover
• Transactions at casinos, betting outlets or bookmakers
• Payments to offline or online current, savings, sharetrading, spread betting, gambling or any other similar account.
3.2 If we credit a refund to your Private Banking credit card account for a Purchase we will deduct the number of Airmiles you earned on that Purchase.
3.3 You cannot earn Airmiles if:
• you are in breach of the Credit Card Conditions or of the conditions of any other Lloyds TSB credit card account;
• you are in breach of the Lloyds TSB Airmiles Conditions;
• we have closed your Private Banking credit card account or you have closed it; and
• in the event that your Private Banking credit card account is closed because you have become bankrupt.
3.4 In the event that we have to investigate whether you have made an Eligible Purchase we may suspend your right to earn Airmiles.
4. VARIATION
4.1 We may change any of the terms of the Lloyds TSB Airmiles Conditions or replace them with a new loyalty scheme at any time for the reasons listed in the “Changes” section of the Credit Card Conditions. We will do this by giving you 30 days’ notice in writing. If you are not happy with the change, you can terminate these Lloyds TSB Airmiles Conditions within 60 days of writing to us.
4.2 If you terminate the Lloyds TSB Airmiles Conditions for any reason your Private Banking credit card account will also be closed.
5. TERMINATION AND TRANSFER
5.1 We will give you at least 30 days’ notice in writing before we end the Lloyds TSB Airmiles Scheme.
5.2 We may transfer all of our rights and obligations under these Lloyds TSB Airmiles Conditions without any further consent. By agreeing to the Credit Card Conditions and the Lloyds TSB Airmiles Conditions you agree that we may disclose or transfer all information we hold about you to a prospective or actual new owner. Such a disclosure will not affect your rights.
6. YOUR INFORMATION AND AIRMILES
6.1 The section entitled ‘My personal data and Lloyds TSB’ sets out our rights to use your personal data. In addition, you agree that we can share your personal data with AIRMILES. You will receive statements, and information from AIRMILES relating to the Scheme. AIRMILES will use your personal data to administer your AIRMILES account and to contact you with information and offers from AIRMILES and AIRMILES scheme partners, to help you collect and redeem your Airmiles. AIRMILES may pass your personal data about your AIRMILES account to us. In processing your data AIRMILES will act in accordance with their privacy policy which can be found at www.airmiles.co.uk/privacy You can contact AIRMILES on 0870 5577722, via its website at www.airmiles.co.uk or by writing to AIRMILES, PO Box 90, Birchwood, Warrington WA3 7XA. 6.2 If you do not agree to us sharing your personal data with AIRMILES we will close your Private Banking credit card account.
YOU MUST ALSO READ THE AIRMILES CONDITIONS, WHICH CAN BE FOUND AT www.airmiles.co.uk
If there is a conflict between the Credit Card Conditions and Lloyds TSB Airmiles Conditions on the one hand and the Airmiles Conditions on the other, the Airmiles Conditions shall prevail insofar as the relevant rules affect or purport to affect the Airmiles Scheme. AIRMILES and the Flying Boat logo are trademarks of Air Miles International Trading BV. Miles are held and issued for use subject to AIRMILES Customer and Booking Terms and Conditions. AIRMILES REGISTERED DETAILS. AIRMILES Travel Promotions Ltd. Registered in England No. 2260073. Registered office: Astral Towers, Betts Way, London Road, Crawley, West Sussex RH10 9XY.
TERMS AND CONDITIONS – PRIVATE BANKING CARD COMPANION TICKET
1. One Companion Ticket will be awarded per customer per year subject to a minimum credit card spend of £15,000 per year. £15,000 spend threshold excludes balance transfers, refunded purchases, interest, fees and other charges.
2. To qualify for a Companion Ticket the cardholder must have spent a minimum of £15,000 in the 12 months preceding the anniversary of opening the Lloyds TSB Private Banking Premier Credit Card. In each subsequent year cardholders will qualify if, on the anniversary of their account opening, they have spent a minimum of £15,000 in the preceding 12 months.
3. Cardholders will be notified if they have qualified for a Companion Ticket via a voucher on their AIRMILES online account approximately 4 weeks following the 12 month anniversary of opening their Lloyds TSB Private Banking Card account. Notification will also be sent in the first credit card statement following the 12 month anniversary of opening their Lloyds TSB Private Banking Card account.
4. A Companion Ticket will be awarded at the end of the first year from account opening and after each subsequent anniversary of account opening providing the minimum credit card spend has been achieved.
5. Flights and companion flights must be booked online at www.airmiles.co.uk
6. Bookings must be made and taken during the 12 months following the anniversary of opening their account after which time the Companion Ticket will expire.
7. Companion Tickets are available for selected
destinations that are subject to change. Details of the selected destinations can be found at www.airmiles.co.uk
8. Companion Tickets are only available on British Airways flights when used in conjunction with economy class bookings that are purchased entirely with Airmiles (excluding taxes, fees and charges). Cash-only purchases shall be excluded.
9. Cardholders’ use of Companion Tickets will be limited to one ticket per booking.
10. The 'friend' must travel to the same destination as the cardholder and be accompanied by the cardholder in order to take advantage of the Companion Ticket.
11. Companion Tickets cannot be used in conjunction with any other offer and are subject to payment of taxes, fees and charges and availability.
12. Neither the Bank nor AIRMILES can guarantee that a Cardholder will be able to use a ‘Companion Ticket’ on a particular flight.
13. Cardholders must book (through AIRMILES) a flight to one of the selected destinations and AIRMILES reserve the right to withdraw or amend this offer upon providing reasonable notice.
