Lloyds TSB is committed to keeping you informed of the latest internet scams through fraud alerts because knowledge is one of the most effective forms of prevention.
For up to date information and general advice on staying safe online visit www.banksafeonline.org.uk or www.getsafeonline.com. Below are some common frauds to look out for.
‘Phishing’ emails
‘Phishing’ emails will ask for you to confirm private information about your Internet banking or telephone banking user IDs, passwords and Memorable Information. While we may send you emails from time to time, we will never send emails asking for your Internet banking information.
If you receive such an email, please do not click on any link or provide any internet banking or telephone banking log on details. If you suspect you’ve received a fraudulent email, please forward it to us at emailscams@lloydstsb.co.uk and then delete it from your inbox.
View our phishing demonstration
Email scams
A fraudster may email you and ask you to receive funds into your account on the understanding that you will then transfer the funds into another account in the UK or overseas. In return, they offer you a tempting commission – this is a scam. You will not receive payment and you could unwittingly become involved in criminal activities.
A fraudster may email you to say that you’ve won a substantial amount of money in a lottery draw. If you reply, the fraudster then asks you for your bank account details and other personal information to transfer the funds to you – occasionally they may also ask you to pay a handling fee. Unfortunately these scenarios are not genuine and you will lose any money you pay, plus your personal information can also be used in other frauds.
Some fraudsters send hoax email warnings about viruses, designed to cause concern and disrupt businesses. Such warnings may be genuine, so don't take them lightly – but always check the story out by visiting an anti-virus site before alerting friends and colleagues.
‘Spoof websites’
'Spoof websites’ encourage customers to enter personal details such as Passwords and Memorable Information into an authentic looking website. This information will then be re-used to access your bank accounts.
Advance fee or '419 Fraud'
These are letters and emails offering you a generous reward for helping to transfer a large amount of money, usually in US Dollars. They claim these funds are from sources such as corporate profits, accumulated bribes, unspent Government funds and unclaimed money from a deceased person. The fraudsters are hoping you’ll reveal your banking details. The transactions typically ask you to pay an advance fee, tax or bribe to complete the deal – but you will lose any money you pay.
Suspicious phone calls
Across the financial services industry customers have received telephone calls from individuals claiming to be from a credit card company (such as Visa or MasterCard). The caller then persuades the customer to give information about their credit card, including the security code found on the back of the card.
Neither Lloyds TSB nor any other credit card company will ever call you to ask for any security information about your card. If you receive a telephone call like this you should never give the caller any of the card security information they ask for.
Contact numbers
If you suspect that any of your Lloyds TSB accounts have been accessed online by someone other than yourself, contact us immediately on
0845 3000 116 (or +44 20 7649 9437 from overseas).**
If you have a hearing or speech impairment, please call TEXTPHONE 0845 300 2280 (or +44 141 618 9344 from overseas).**
If you are an offshore customer, please call 0870 514 7789
(or +44 16 2468 0709 from overseas). If you are an offshore textphone user call 016 2468 0719 or +44 16 2468 0719 from overseas.***
* To use this application free of charge please use this link to go to the Adobe website. Although Lloyds Banking Group plc takes every precaution in ensuring that the files available for you to download from this site are virus free, we cannot guarantee that the file you are about to download is free from viruses or other similar codes or programs.
Therefore please run virus checking software before using the downloaded files.
** Lines are open 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun. Calls may be monitored or recorded.
***Lines are open 24hours a day, 7days a week. Calls may be monitored or recorded.
