Online security

At Lloyds TSB we’re committed to making your online experience as safe as possible. So in order to keep yourself secure online it is extremely important that you:

Never take emails or text messages at face value, even if they look like they have come from your bank. Remember – a legitimate Lloyds TSB email/text message will:

– never direct you to a web page that asks you to type in security or log on information,

– always quote the last four digits of your account,

– always greet you personally using your title and surname.

• Never click on any links within an email or text message if you are in any doubt about its source.
• Never email, write down or tell someone your Passwords and Memorable Information. Remember:

– the only time you need to enter your User ID, Password and Memorable Information, is when you log onto Internet Banking from www.lloydstsb.com,

– you only ever need to enter three random characters from your Memorable Information to log onto Internet Banking.

• Create a strong Password. Use a minimum of 8 characters combining letters and numbers.
• Ensure your PC or laptop is protected by anti virus software that is kept regularly updated.
• Avoid using Internet Banking on publicly accessible computers.
  For more advice about online security.