Phishing

Some of our customers have received fraudulent emails asking them to confirm information such as Internet banking or telephone banking User IDs, passwords and memorable information.
These are not genuine emails.

While we may email you from time to time, we will never send you emails asking for your Internet banking or telephone banking information. 

If you suspect you’ve received a fraudulent email, please forward it to us for investigation at emailscams@lloydstsb.co.uk and then delete it from your inbox without responding. This information will be used to help reduce online fraud.

Protect yourself against phishing

• Don’t be fooled. Emails and websites might not be what they seem.
• You may receive emails or be directed to websites that ask you to enter your personal information. The aim of many of these email scams is to take you to websites that may look like the lloydstsb.com site but are in fact ‘spoof’ web sites. When you click on a link or enter your personal details, the information is sent to someone other than your bank or other service providers. You thought you were safe, but someone else now has access to your accounts.
• Don’t be fooled. Lloyds TSB may email you from time to time, but will never send you an email asking you to enter your Internet banking details either through an email or a website. For a quick way to tell if an email is genuine, check for your name at the top of the email. We know who you are so we’ll always greet you personally, but fraudsters are unlikely to know your name.
• If you receive an email that asks for your personal information, do not click on any link or provide any Internet banking or telephone banking log on details. Please forward suspicious emails that ask for your personal information to emailscams@lloydstsb.co.uk and then delete it from your inbox without responding. 
• Protect yourself and your computer by having up-to-date anti-virus software, operating systems and firewalls.

More information

• Learn more about online security in our security pages.
• Keep up-to-date on our latest fraud alerts.
• If you suspect you’ve received a fraudulent email, please forward it to us for investigation at emailscams@lloydstsb.co.uk and then delete it from your inbox without responding. This information will be used to help reduce online fraud.
• If you think that a fraudster has your Internet banking details, or that someone other than you has accessed your account online, call us immediately on 0845 3000 116 (+44 20 7649 9437 from overseas).