Phishing
Phishing scams are on the increase. Be aware that we will NEVER send you an email, text message or a link direct to a website asking you to enter your Internet Banking details. If you receive anything of the kind do not reply and forward to our investigations team at emailscams@lloydstsb.co.uk.
Protecting yourself against phishing
Don’t be fooled. Emails, text messages and websites might not be what they seem.
- You may receive emails, text messages or be directed to websites that ask you to enter your personal information. The aim of many of these email scams and text messages is to take you to websites that may look like the lloydstsb.com site but are in fact ‘spoof’ web sites. When you click on a link or enter your personal details, the information is sent to someone other than your bank or other service providers. You thought you were safe, but someone else now has access to your accounts.
- Don’t be fooled. Lloyds TSB may email you or send you a text message from time to time, but will never send you an email or text message asking you to enter your Internet Banking details either through an email, text message or a website. For a quick way to tell if an email is genuine, check for your name at the top of the email. For text alerts check they will begin LTSB A/C and quote the last four digits of account number. We know who you are so we’ll always greet you personally in an email, but fraudsters are unlikely to know your name.
- If you receive an email or text message that asks for your personal information, do not click on any link or provide any Internet Banking or telephone banking log on details. Please forward suspicious emails or details of text messages that ask for your personal information to emailscams@lloydstsb.co.uk and then delete it from your inbox without responding. This information will be used to help reduce fraud online.
- Protect yourself and your computer by having up-to-date anti-virus software, operating systems and firewalls.
Below is an example of a phishing email and what to look out for:
Phishing letter example
