There are some things you can do to protect yourself when you use our Internet banking service and the internet in general.
Here are our top 10 tips:
1. We will never contact you to ask for your personal information - if you get an email or a phone call asking for this information, a fraudster is at work.
2. Do not write down, email or store your account details, Password and Memorable Information.
3. Check the last time you logged on - every time you log on, we display the time and date you last logged on - if it doesn’t match, someone else may have accessed your accounts online.
4. Check that the website is secure - Secure internet pages will (usually) feature a padlock in the bottom right hand corner of your screen - this means that your personal information will be coded before it leaves your computer.
5. Check the site certificate - sites that are serious about security always show a valid site certificate.
6. Install security software - security software includes anti-virus software, firewalls, and security patches.
7. Avoid using Internet banking on publicly accessible computers - internet cafes are not always secure and sometimes these computers save passwords and other personal information without your knowledge.
8. Choose a strong password for Internet banking and change it regularly - select a 6 to 15 character password that uses a mix letters and numbers (Pa5510nfru1t) that you can remember without writing down.
9. Always ‘log off’ - this closes your connection with our Internet banking service.
10. Register for Lloyds TSB ClickSafe which will give you additional protection against card crime.
