What you can do to protect yourself

There are some things you can do to protect yourself when you use our Internet banking service and the internet in general.

Here are our top 10 tips:

1. We will never contact you to ask for your personal information - if you get an email or a phone call asking for this information, a fraudster is at work.

2. Do not write down, email or store your account details, Password and Memorable Information.

3. Check the last time you logged on - every time you log on, we display the time and date you last logged on - if it doesn’t match, someone else may have accessed your accounts online.

4. Check that the website is secure - Secure internet pages will (usually) feature a padlock in the bottom right hand corner of your screen - this means that your personal information will be coded before it leaves your computer.

5. Check the site certificate - sites that are serious about security always show a valid site certificate.

6. Install security software - security software includes anti-virus software, firewalls, and security patches.

7. Avoid using Internet banking on publicly accessible computers - internet cafes are not always secure and sometimes these computers save passwords and other personal information without your knowledge.

8. Choose a strong password for Internet banking and change it regularly  - select a 6 to 15 character password that uses a mix letters and numbers (Pa5510nfru1t) that you can remember without writing down.

9. Always ‘log off’ - this closes your connection with our Internet banking service.

10. Register for Lloyds TSB Clicksafe which will give you additional protection against card crime.