Contact us to report suspected online fraud

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service – as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.

However:

• If you suspect that any of your Lloyds TSB accounts have been accessed online by someone other than yourself, contact us immediately on 0845 3000 116 (or +44 20 7649 9437 from overseas)*.
• If you have a hearing or speech impairment, please call TEXTPHONE  0845 300 2280 (or +44 141 618 9344 from overseas)*.
• If you are an offshore customer, please call 0870 514 7789 (or +44 16 2468 0709 from overseas). If you are an offshore textphone user call 016 2468 0719 or +44 16 2468 0719 from overseas**.

Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.

*Lines are open 7am-10pm, Mon-Fri; 8am-6pm, Sat-Sun. Calls may be monitored or recorded.
** Lines are open 24 hours a day, 7 days a week. Calls may be monitored or recorded.

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