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Lost & stolen travellers cheques
If your American Express® Traveller's Cheques are lost or stolen, you’ll find the number of the local American Express® office in the wallet that your traveller's cheques came in. Or you can call the American Express® helpline on +44 1273 571 600 or 01273 693 555 if dialling from the UK.
You can get cash in an emergency by calling:
- your Lloyds TSB branch, Monday to Friday (closed Bank Holidays),
- +44 170 227 8270 outside branch hours.
Please note that obtaining emergency cash depends on the availability of funds in your account.
You'll need to:
- report all facts of the loss or theft to the police if American Express® ask you to,
- inform American Express® of the serial number of the lost or stolen Travellers Cheques and the place and date of their purchase,
- complete the refund forms provided by American Express® and provide acceptable proof of your identity.
Give American Express® all the information and help they ask for to make a complete investigation of the loss or theft. American Express® reserves the right to investigate the loss or theft.
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