PhoneBank - 0845 3 000 000

One call does it all with our 24/7 Telephone Banking service. Why not make a note of our phone number now? Or save it to your mobile phone?

How to use PhoneBank

You can call PhoneBank on 0845 3 000 000 and speak to our advisors or use our quick automated service, 24 hours a day, 7 days a week. So whether you have a quick question or a complex transaction, you’ll get a fast answer.

When you call have your account number and sort code to hand. We'll also ask you for your Security Number or Password. If you don't have a Security Number you can give us one there and then - just think of a 6 digit number you'll easily remember. With PhoneBank you can:

• check your balance,
• check recent transactions,
• sign up to receive free mobile Text alerts - weekly updates on your balance and up to six last transactions,
• order foreign currency and travellers cheques,
• arrange travel insurance,
• enquire about your Direct Debits or set up standing orders,
• arrange, change or cancel your overdraft*,
• order a statement, new card, cheque book or paying-in book,
• change your PIN,
• ask us about our products and services – for example, apply for a loan, credit card** or savings account or ask about home or car insurance,
• pay your bills,
• make an appointment to visit your branch,
• and more – just ask us.

Our staff will have all of your details to hand. So whether you have a quick question or a complex transaction, they’ll be happy to help.

Can I phone from abroad?

Yes - call +44 1733 347 007. Before you travel you can also arrange your travel money or insurance quickly by phone.

Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority and signatories to the Banking Codes. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.

* Overdraft repayable in full on demand and is subject to status and application.
** Credit is subject to status and application. You must be 18 or over and a UK resident. Written quotations are available on request. 
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
In the unlikely event of fraud, we will refund your money. Of course, you must be careful; for example, take reasonable steps to keep the security details that you use to access the service secret at all times.
PhoneBank® is a registered trademark of Lloyds TSB Bank plc.
Not all products are available 24 hours a day 7 days a week.